Data Center Operations Leadership Role

hace 7 días

Santiago, Metropolitana, Chile Amazon A tiempo completo

Transform your career and join Amazon's pioneering Data Center Operations team. As a Data Center Operations Manager, you'll oversee the smooth operation of multiple data centers, drive innovation in the field, and deliver exceptional customer experiences.

About the Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

Our team is dedicated to ensuring the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll collaborate with software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to deliver exceptional results.

You'll have the opportunity to work on complex problems, develop your technical skills, and contribute to the development of cutting-edge solutions. Our inclusive culture empowers you to own bold ideas and drive impactful projects.

Key responsibilities include:

  • Prioritize and assign trouble tickets to data center technicians and operators
  • Routinely review ticket queue for large events and address accordingly
  • Coordinate change management resources
  • Guide, train and educate data staff on the best practices related to all service owner issues
  • Manage and deliver mid-size projects
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • Manage a diverse team of data technicians with varying skills
  • Provide weekly report to the data center manager
  • Maintain the on-call schedule coordinating absence and vacations
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Host weekly staff meetings
  • Write and deliver performance reviews for staff
About Us

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer

We provide a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. You'll have the chance to work with talented individuals, develop your skills, and contribute to the success of our organization.

Requirements

The ideal candidate will possess:

  • Bachelor's or Masters degree in engineering, computer science, or a related field
  • 2+ years of experience managing people in a technical environment
  • 3+ years of networking experience and knowledge of cabling best practices
  • 3+ years of experience with hardware architectures and troubleshooting experience
  • 3+ years of experience with system management tools and client/server environments
  • Proficient in English communication, both spoken and written
  • Data Center experience
  • Technical writing experience
  • Project management experience
  • Meets/exceeds Amazon's leadership principles requirements for this role
  • Meets/exceeds Amazon's functional/technical depth and complexity for this role

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