Collection Management Specialist

We are seeking a skilled and driven Collection Management Specialist to join our team at Sutherland Global. The ideal candidate will possess strong analytical skills, excellent leadership abilities, and a passion for process transformation.

This is an exciting opportunity for a motivated individual to take on a challenging role that requires a unique blend of technical expertise, business acumen, and interpersonal skills.

In this position, you will be responsible for managing cluster/community performance, providing exceptional client advocacy, and leading people management initiatives. Your success will be measured by your ability to drive operational improvements, enhance customer satisfaction, and foster a positive work environment.

Salary Estimate: $65,000 - $85,000 per annum, depending on location and experience.

• Cluster/Community Performance Management: Develop and implement strategies to improve performance, complete weekly coaching sessions and call audits, and partner with Operations Manager on Continuous Improvement activities.
• Client Advocacy: Accomplish weekly deliverables, such as coaching compliance, attendance insights, and ideas for improving client products and processes.
• People Management: Set up accountability discussions, determine training needs, and keep employees informed about internal and external updates.

• A Bachelor's Degree preferred but not required.
• Three years of operations and management experience, with process transformation experience.
• Three to Four years of banking/financial services experience, particularly in collections.
• Strong analytical skills, demonstrated leadership abilities, and excellent communication skills.
• Excellent working knowledge of MS Office applications.

Sutherland Global is an equal opportunities employer, committed to diversity and inclusion. We offer a competitive salary package, comprehensive benefits, and opportunities for growth and development. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.