Digital Operations Specialist

hace 1 semana


Santiago, Metropolitana, Chile Pager A tiempo completo
About Us

PagerDuty is a global leader in digital operations management, empowering teams to drive business forward through our Operations Cloud.

We're looking for a skilled Customer Success Manager to join our team and play a pivotal role in driving customer adoption, retention, and growth. As a trusted advisor to a large breadth of customers, you will ensure they maximize the value of our platform.

Main Responsibilities
  • Serve as the primary point of contact for customer inquiries, escalations, and strategic discussions in a high-volume environment.
  • Manage customer interactions, responding to digital signals and automated triggers.
  • Monitor data-driven insights to identify at-risk accounts and growth opportunities.
Key Qualifications
  • 3+ years of experience in account management, customer success, sales, or a related role in a SaaS or technology company.
  • Proven track record of managing customer relationships and identifying opportunities within a book of business.
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.


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