Cloud Services Specialist
hace 4 días
About the Job
Ll Oefentherapie is seeking a highly skilled Cloud Services Specialist to join our team. As a key member of our Managed Cloud Services team, you will be responsible for providing top-notch support to our customers.
As a Cloud Services Specialist, you will own every incident and focus on applying standard operating procedures for each customer individually or collectively to restore services. You will continue to work further to prevent incidents and automate tasks to improve operational efficiency.
About Our Team
- We are a rapidly growing world-class team that is continually challenged and has an opportunity to contribute to the Oracle Cloud success every day.
- We work closely with Infrastructure, Product, and Development partners to provide world-class support to our top-tier customers.
Key Responsibilities
- Champion Service Reliability – You will be part of the team that fosters constant service improvements and exceeds expectations in every piece of delivery with reliability in cloud-based business services.
- Eliminate Outage and Availability – You will apply proactive and extra care support actions to Oracle top-tier customers by performing periodic checks on various instrumentation clusters, directing SMEs with technical tasks, and working closely with customers to eliminate outages and maintain high service availability.
- Outage Restoration – You will do the initial triage of Events and Incidents raised for Oracle top-tier customers by monitoring and investigating alerts raised, and if needed, will involve the next level of the team to deep dive and work towards restoration.
- Prevention – Once you have expertly resolved an issue, you will immediately work on how to quickly resolve the problem next time, with the goal of eventually preventing the problem from happening ever again.
- Automation – You will have a clear understanding of automation and orchestration principles and will be eager to automate wherever and whenever the possibility arises, while simultaneously eliminating technical debt.
Requirements
- Hands-on experience in driving incidents and/or planned application or infrastructure activities in a large-scale HA enterprise solution according to MAA best practices.
- Good understanding of Agile software development principles including using common tools such as JIRA and Confluence along with knowledge in handling ticketing systems like MOS/Remedy/ServiceNow.
- Good understanding and appreciation of Oracle Cloud Infrastructure and Cloud native services.
- 3+ years of experience of running medium to large scale customer-facing software services in incident and/or problem management functions.
Preferred Qualifications
- BS or MS in Computer Science, or equivalent.
- Managing and triaging tickets. Driving prioritization and execution of work based on impact.
- Possession of strong leadership skills to direct service teams during Major Incidents.
- Exceptional written and verbal communication skills with meticulous attention to detail.
- Able to work unsupervised, independently, and within a global team.
- Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.
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