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Content Coordinator
hace 7 días
We're seeking an experienced Content Coordinator to join our team at Signant Health.
About the Job:
The Content Coordinator will play a crucial role in maintaining accurate and up-to-date knowledge and configuration item information. They will be responsible for reviewing knowledge gaps and assessing process efficiency, as well as facilitating communication between teams.
Key Responsibilities:
- Review and analyze knowledge gaps and process efficiency.
- Facilitate communication between teams and stakeholders.
- Develop and implement processes to improve knowledge management.
- Collaborate with project teams to ensure knowledge transfer and maintenance.
- Conduct training sessions for Tier 2 agents on new technologies and best practices.
- Ensure that knowledge request queues, reports, and evaluations are up-to-date and accurate.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with Microsoft Office and project management tools.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
