Senior Business Solutions Analyst
hace 2 meses
About the Role
We're seeking a highly skilled Senior Business Solutions Analyst to join our team at SumUp. As a key member of our Support Team, you'll play a crucial role in helping us deliver exceptional customer experiences to our merchants.
Key Responsibilities
- Analyze and optimize our support touchpoints to ensure seamless interactions with our merchants.
- Collaborate with cross-functional teams to design and implement process improvements that drive efficiency and quality.
- Develop and lead the implementation of global tools and platforms to automate support processes and enhance merchant experience.
- Conduct data-driven analysis to identify opportunities for improvement and implement changes that drive business results.
- Stay up-to-date with industry trends and best practices to inform our customer experience strategy.
Requirements
- At least 3 years of experience in a similar role, preferably in a fast-paced environment.
- Proven track record of leading project implementations and driving business outcomes.
- Excellent communication and interpersonal skills, with the ability to work effectively with global teams.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and drive insights.
- Fluency in English, with the ability to communicate complex ideas and concepts effectively.
What We Offer
As a Senior Business Solutions Analyst at SumUp, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're a motivated and results-driven individual who is passionate about process improvement and customer experience, we encourage you to apply for this exciting opportunity.
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