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Solutions Architect II
hace 1 semana
We revolutionize how critical work gets done, powering the agility that drives digital transformation.
As a Solutions Consultant I at PagerDuty, you will empower teams to do the critical work that moves business forward through our Operations Cloud. Our SaaS solution enables over 15,000 customers worldwide to improve operational reliability, agility, and visibility across their organizations.
Job Description:You will be responsible for demonstrating the value of our Digital Operations Platform to commercial and major sales customers. Your focus will be on conducting technical sales discovery to uncover customer challenges, delivering custom demos tailored to specific business needs, running Proof-of-Value (PoV) sessions to showcase business impact, and creating current state architectures to map existing workflows and identify optimization opportunities.
Responsibilities:- Conduct in-depth discovery sessions to assess customer pain points, business goals, and existing workflows.
- Deliver tailored demos that highlight how our Digital Operations Platform can solve specific business challenges and drive efficiency.
- Lead PoV engagements that validate our business impact through hands-on customer trials and real-world use cases.
- Document and analyze existing customer workflows, identifying inefficiencies and opportunities for automation and incident response improvements.
- 5+ years of experience in a pre-sales, technical consulting, or solutions engineering role.
- Experience with IT operations, incident management, monitoring, or DevOps tooling.
- Basic scripting knowledge (e.g., Python, Bash, PowerShell) is a plus.
- Experience working with APIs, integrations, and cloud-based solutions.
- Experience in commercial sales environments.
We are a flexible, hybrid workplace that embraces in-person working as an integral part of our culture. This role is expected to come into our office 1-2 days per week.
Benefits:- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dotonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent
- HibernationDuty - an annual company paid week off
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
