Cybersecurity Expert

hace 6 días


Santiago, Metropolitana, Chile Nozomi Networks A tiempo completo

About the Role:

Nozomi Networks is the leader in OT and IoT Cybersecurity, protecting critical infrastructure and organizations from cyber threats by providing exceptional network visibility, threat detection, and operational insight.

We're seeking a highly skilled Professional Services Engineer to join our team. As a key member of our Professional Services department, you will provide post-sales consulting, collaborating with customers and partners on key engagements.

Your Responsibilities:

  • Embody Nozomi Networks' Cultural Pillars and mission to protect what matters most with transparency and trust.
  • Provide timely, quality, and cost-effective technical services, including vendor expertise during Nozomi Networks infrastructure design, deployment, testing, and verification, as well as optimization.
  • Develop and deliver complex proof-of-concept projects and technical workshops.
  • Serve as the technical expert on project teams, providing technical direction, interpretation, and alternatives.
  • Allow customers to realize the best outcomes out of Nozomi Networks technology.
  • Provide complex solutions in customer environments and execute/document said solutions by self or as a team leader.
  • Follow up with customers for resolution of issues or new feature requests, interacting internally with the Research and Development Team as needed.
  • Act as a technical focal point in managing communications with partners, delivering the right messages and receiving feedback from the field.
  • Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope.
  • Document and template necessary documentation packages for customers (i.e., high/low-level design documentation, method of procedure, test plans, configuration templates, and scripts).
  • Develop and maintain core competency on Nozomi Networks' entire product line and technologies.
  • Write white papers, tech notes, and other high-level documentation as required.
  • Delve knowledge transfer to client staff.
  • Provide project management or input to project management for engagements.


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