Enterprise CX Consultant
hace 5 días
As a Solution Consultant Associate, you will be part of a global team that empowers organizations to create the best experiences for their customers and employees. Our AI-powered Experience Orchestration platform, Genesys Cloud, enables organizations to accelerate growth by delivering empathetic, personalized experiences at scale.
Job DescriptionThe Solution Consultant Associate position is an excellent opportunity for recent graduates to start their career in a pre-sales consulting role. As a Solution Consultant Associate, you will gain an understanding of the dynamic contact center industry, develop your technical knowledge, and hone your consultative abilities.
Key Responsibilities:- Gain a deep working knowledge of the omnichannel contact center industry.
- Participate in off-site and on-site training focused on the Genesys PureCloud solution.
- Provide strategic support to Sales, including demonstrations, architecture designs, and RFPs.
- Align with Sales, Product Management, and Product Support to ensure our customers deliver exceptional experiences to their customers.
Required Skills and Qualifications
To succeed in this role, you should have:
- Bachelor's degree, preferably in Computer Science, Engineering, Computer Technology, or Business.
- 0-2 years of business experience post-university graduation.
- Demonstrated skills with Microsoft front-office products.
- Established skills with both online and on-site demonstrations.
- Excellent interpersonal, technical, and written communication skills.
- A comfort level with learning new software and operating systems.
- The ability to thrive in a fast-paced, team environment.
Benefits
We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and professional development.
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