Customer Support Specialist
hace 1 mes
Are you passionate about delivering exceptional customer experiences?
At SupportYourApp, we're seeking a skilled Customer Support Consultant to join our team. As a key member of our support team, you'll play a vital role in providing top-notch technical support to our clients worldwide.
Key Responsibilities:
- Deliver exceptional customer support via phone, email, and chat
- Gather technical information to resolve complex cases
- Collaborate with cross-functional teams to ensure seamless support
- Ensure customer satisfaction and security
Requirements:
- Excellent German and English language skills (C1 level, written and verbal)
- Basic knowledge of Intercom
- Experience in handling customer communication via phone calls
- Ability to work collaboratively in a team
- Independent and proactive approach to work
- Personal laptop or computer with a stable internet connection
What We Offer:
- Fixed schedule: Monday to Friday, 1 AM–9 AM, Mexico time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
About Us:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.
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