Support Specialist

Looking for a Support Specialist (IT)/Service Desk Specialist II

**Salary**: $25/hour
**What you will be doing as a Support Specialist (IT)/Service Desk Specialist II**
- Performs remote servicing and/or repair of company products/services.
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Serves as contact on technical and service-related problems.
- Diagnoses mechanical, hardware, software, and systems failures, using established procedures. Determines most cost-effective repair/resolution to minimize customer downtime.
- Responds to escalations and communicates status updates to stakeholders.
- Manages remote fix agents and drives issues to resolution, while communicating progress to stakeholders.
- Contributes to the development of concepts and techniques.
- Completes complex tasks in creative and effective ways.
- Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
- Makes recommendations for new procedures.
- Prepares reports for analysis of product failure trends and service ability issues.
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations

**What you will bring to the table as a **Support Specialist (IT)/Service Desk Specialist II**
- High school diploma or equivalent
- Experience with technical troubleshooting.
- Familiar with customer ticketing systems.
- Proficient with Microsoft Office apps. Previous Cell phone network experience is a plus

**What you didn’t know about us**:

- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry

**We are Connectors. **We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner
**We give 24/7 Support. **We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page
You should know: Your safety matters Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.