Martin Pescador Lodge Manager

**About Eleven Experience**:
Our mission is to custom-make powerful experiences that impact the people who impact the world. Whether heliskiing near the Arctic Circle in Iceland or casting for bonefish on a remote island in the Bahamas, Eleven experiences are a different kind of escape. We are not found in traditional destinations. Our lodges, chalets and beach houses are miles from the main road - in a historic farming village high along the French-Italian border, on a rugged river in Patagonia, and in other unique locations away from the crowd. In each destination, world-class food and lodging are combined with guided outdoor activities on mountains, in the backcountry, and on the water for guests of all ages and all skill levels. In urban locations our guides gracefully introduce guests to local culture, knowledge and places known only to native insiders. No matter where in the world they may be, every facility has five-star accommodations, award-winning chefs, extensive wine cellars, saunas, steam rooms, spas, and friendly, expert guides who will show your clients new dimensions of life, friendship, family and adventure.

**Position Purpose**:
**Please submit your resume in English**

Lodging and Hospitality:

- Ensure the correct and seamless experience and operation of the RRL and RPL lodges according the

company's standards during the months of operation (summer season), the care and upkeep of the

properties during off season.
- Structure and create a work plan for the following summer season during the off season, with the

assistance and collaboration of the General Manager.
- Hire, train, and manage the hospitality, culinary, housekeeping, and maintenance staff with assistance from the Management team, including the HR Manager, the Lodge Manager assigned the sister property during summer season and the General Manager.
- Manage staff housing assets to the highest operational standards and guest satisfaction.
- Manage petty cash, invoice submission, for every purchase made directly by Lodge Manager (Head of House or Assistant MPL Manager) or MPL staff and coordinate these duties with the Chile FOM.
- Understand the MPL budget and collaborate with achieving the results by managing expenses and

delivering great customer service.
- Support Eleven global operations by upholding brand standards, creating and executing standard

operating procedures and developing training and operating documents for future employees to use at RPL with assistance from the Management Team.

**Responsibilities/Duties/Functions/Tasks**:

- Provide weekly and monthly reports regarding the operational and financial performance of MPL

lodges.
- Schedule all necessary maintenance in coordination with Grassy Creek Properties staff including the

General Manager.
- Oversees fishing guide manager and guide team.
- Assist with meal service and housekeeping as needed during the summer season.
- Manage owner preferences and equipment.
- Create, amend, enforce, and manage back-of-the-house inventory control for MPL lodges, including but not limited to toiletries, alcohol, food stocks, sheets, towels, pillows and other amenity items.
- Assist chef with food provisioning including sourcing ingredients from local providers.
- Responsible for guest check in and check out procedures including closing a guest bill upon departure in Eleven’s property management system powered by the software system “Opera” or similar. Eleven will provide training.
- Create SOPs and checklists to be tested and implemented in Eleven/Grassy Creek’s in-house software system called Personal Life Manager (PLM). Assisted by the Management Team.
- Work with Properties Maintenance to manage all subcontractors and understand the inner workings of the buildings and knowing what gets fixed by what specific contractor. Assisted by the Management Team.
- Participate in the establishment of operational budgets for MPL lodges. Assisted by the Management Team and the Eleven finance department.
- Ensure that all guests receive the highest standard of guest service from lodging and activities as

required by documented standard operating procedures.
- Manage vendor relationships including prompt payment and account reconciliation and coordinated with PSO and the General Manager.
- Any other duties that may be assigned.

**Qualifications**:

- Minimum of three years in hospitality management including oversight of the following functions: staff hiring, reservations, front desk, housekeeping, property maintenance, guide coordination and retail point of sale.
- Strong working knowledge of Microsoft Office, specifically Excel and Word.
- Experience effectively managing a complete team of lodge employees.
- Efficient and effective time management skills.

**Preferences**:

- Ability to work flexible hours when needed during the operational season.
- Efficient and effective communicator in both Spanish and English
- Sophisticated
- Strong customer services skills
- High