Servicenow Administrator

We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We're not just another tech company—we're far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let's see what we can accomplish together

**About the Role**:
This **ServiceNow Administrator** role is a critical part of the Core Business Operations team, which designs, builds, and supports the scalable, agile processes and systems that empower Mindbody to deliver on its strategic ambitions.

**PRINCIPAL DUTIES AND RESPONSIBILITIES**:

- Develop a strong understanding of Mindbody + ClassPass people, processes, and systems.
- Collaborate with stakeholders and business systems teammates to assess current state, envision future state, conduct gap analysis, and identify solutions to deliver against strategic objectives.
- Participate in discovery, envisioning, requirements gathering, and design sessions.
- Configure, administer, support, enhance, and optimize ServiceNow
- Manage the day-to-day administration of the ServiceNow platform, including updates, patches, and configuration changes.
- Configure Business Rules, Client Scripts, User Interface (UI) Actions, Access Control Lists, UI Policies, Portal Pages, UI Pages
- Ensure all solutions are highly usable, scalable, extensible, and maintainable.
- Develop and maintain appropriate technical solution documentation.
- Thoroughly test new features and functionality.
- Identify and track potential system issues/bugs/degradations, provide end-user instruction and support, troubleshoot, and manage resolution. Escalate as necessary.
- Other duties as assigned.

**QUALIFICATIONS AND REQUIREMENTS**:

- Strong analytical abilities and tenacity around problem solving.
- Able to work on complex problems where analysis requires in-depth evaluation of multiple factors.
- Strong drive and work ethic coupled with consistent coachability.
- Curiosity and an eagerness to research, learn about, and develop expertise around processes, systems, and business concepts.
- Initiative to identify process and systems improvements and to take ownership of implementation
- High emotional intelligence and excellent communication skills with ability to adapt verbal and written communication styles for both technical and non-technical audiences.
- Presence, polish, and ability to establish credibility and influence with stakeholders at all levels.
- Experience with ServiceNow administration and customization.

**DESIRED QUALIFICATIONS AND REQUIREMENTS**:

- Certified ServiceNow Administrator
- Knowledge of CI/CD and Continuous Improvement Management.
- Knowledge of ServiceNow best practices and experience with the ServiceNow platform's core modules, including Workflows, Reporting, Incident Management, Change Management, Asset Management, and Configuration Management Database.
- Strong technical skills, including experience with JavaScript, HTML, and CSS.

**Have we piqued your curiosity?**:
Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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