Technical Support Specialist

hace 6 meses

Tarapacá, Chile AnyDesk A tiempo completo

About us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

**Join us in shaping the future of software technology**

What we are looking for

As a Technical Support Specialist at AnyDesk you are responsible for providing fast and useful technical assistance on our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.
- Develop best practices for recurring problems, together with your team
- Collaborate within and outside of your team to support broader business objectives
- Support our sales and business development team
- Contribute to knowledge management by creating technical articles and work arounds
- Advise the customer about our product with their business requirements in mind
- Ensure the satisfaction of our customers

What you bring to the table

**Basic Qualifications**:

- 1 years+ experience in a customer contact-centered area
- Successfully completed studies or training in the IT field
- Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
- Distinct customer and service orientation and understanding of the customer point of view
- Fluent in Korean and English with strong communication skills, Japanese Speaking is preferred

**Preferred Skills and Experience**:

- Understanding or experience with REST API is a big plus
- Positive problem-solving attitude and a hands-on mentality
- You are friendly, well-structured, and analytical. You don't just want to see our customers happy; you want to make them successful We also give career starters and jumpers a chance

What we offer
- Ambitious and self-driven culture
- Generous leave entitlements
- Personal and professional development focus and room for creative ideas
- Fun place to work where everyone is valued

AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

**AnyDesk Software (Hong Kong) Limited**
86/F, International Commerce Center
One Austin Road West
Kowloon, Hong Kong

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