Customer Reliability Engineer
hace 1 mes
**Company Description**
El ingeniero de servicio de campo es responsable de brindar soporte en campo a clientes en la resolución de problemas técnicos recurrentes, análisis de fallas y capacitación, administrar y controlar indicadores de gestión internos y del cliente.
Algunas de sus funciones a desempeñar son:
- Interactuar con el cliente para mejorar la confiabilidad de los sellos mecánicos y la disponibilidad de los activos del cliente.
- Realizar recorridos de campo e informes con recomendaciones técnicas.
- Recopilar y analizar información del desempeño de indicadores de gestión internos y del cliente.
- Realizar presentaciones gerenciales y técnicas a los clientes, explicando las soluciones de los productos y servicios de John Crane.
- Mantener los registros de las aplicaciones existentes en clientes con el uso de la herramienta Service Max.
- Brindar capacitación a clientes externos e internos.
- Atender y evaluar los reclamos técnicos de clientes (servicio post-venta).
- Interactuar con centro de servicios y personal ventas para gestionar la cadena de suministro del cliente.
**Qualifications**
Educación / Formación: Técnico Mecánico/Ingeniero Mecánico o afines.
Experiência laboral: 2 años de experiência en posición similar.
Conocimientos /Habilidades: -Conocimientos básicos sobre armado y desarmado de máquinas -Lectura e Interpretación de planos -Manejo de instrumentos de medición -Conocimientos básicos de mecanizado - Lectura e Interpretación de espectros de vibraciones, imágenes termográficas, etc.
Idioma: Ingles Técnico
**Additional Information**
En toda nuestra empresa, reconocemos la excelencia, lo que culmina con los premios Smiths Excellence Awards, nuestra celebración anual de las actividades, personas y proyectos más extraordinarios que mejor muestran nuestras fortalezas y ayudan a impulsar nuestro negocio. Los anunciamos en nuestro Smiths Day anual, una celebración global de los Smiths en toda nuestra red.
Únase a nosotros para disfrutar de una gran carrera con compensaciones y beneficios competitivos, mientras ayuda a diseñar un futuro mejor.
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