
Care Support Executive
hace 4 semanas
At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.
**Our principles**
- **AMBITION** - We dream big, try things out and always ask why not?" and what if?" We're ambitious in our thinking and our delivery
- **RESPONSIBILITY** - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
- **COMMUNITY** - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community
The Customer Care Executive closely monitors individual and team performance data to ensure he/she achieves and exceeds experiential, quality and activity targets.
**What you'll do**:
- **Respond to inbound customer support **enquiries from our global customer base. Demonstrate a high level of customer focus, putting the customer at the heart of what we do, and demonstrating Xe's brand values in each customer interaction.
- D**evelop deep rapport with customers,** providing trusted answers and positioning Xe as the customer's 'go-to' money transfer provider
- **Identify customers** with a propensity to require high value money transfer services, and in line with process, refer these calls to the Client Services team
- **Drive awareness and adoption** of self service for support, amongst Xe's consumers
- **Communicate with internal teams** as required to ensure query resolution is timely and professional, taking ownership, following up and escalating as required.
- **Resolve low level complaints** by using established objection handling techniques and determining the appropriate way forward.
- **Build a deep understanding of Xe's processes **in order to optimise first call resolution and customer outcomes.
- **Adhere to global processes**, actively monitoring performance to ensure achievement of individual targets and KPIs.
- **Contribute feedback** on our customer facing digital tools, and how to optimise self-serve for our customers, thus reducing customer effort.
- **Demonstrate a learning** mindset and active approach to improving individual performance. Embrace feedback and coaching opportunities to optimise individual performance
**Success Measures**
Success for this role is measured via a range of quantitative and qualitative measures including call volumes, talk time, first call resolution achievement.
Delivering an excellent customer experience is key. This role is also be measured against our Quality Assurance framework, which seeks to ensure excellence at every interaction, and overall customer satisfaction.
**Requirements**:
**Who you are**:
- Minimum of 2 years of experience in customer support.
- Proficient in using customer support software such as Zendesk.
- Excellent written and verbal communication skills.
- Strong attention to detail and problem-solving skills.
- Strong interpersonal and organizational skills.
- A team player with a positive attitude.
- Must possess a high sense of professionalism and integrity.
**Benefits**
- IMSS
- INFONAVIT
- 5% Food Vouchers
- 15 vacation days per year
- 30 Christmas bonus day per year
- Growth within the company
Job ID 80DE72C2FE
-
Technical Support Specialist
hace 4 semanas
Santiago de Chile Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Care and Support Services Vacancy
hace 2 días
Santiago, Metropolitana, Chile NHS National Services Scotland A tiempo completoNHS Lanarkshire is seeking a highly skilled Registered Nurse to join our multidisciplinary team in the Emergency Department at University Hospital Monklands. This is an exciting opportunity for an individual who is committed to delivering high-quality care and working collaboratively with colleagues.About the RoleThis permanent, part-time post offers a...
-
Spiritual Care Coordinator
hace 2 días
Santiago, Metropolitana, Chile Heart to Heart Hospice A tiempo completoJob DescriptionWe are seeking a compassionate and experienced Spiritual Care Coordinator to join our team at Heart to Heart Hospice. The ideal candidate will have a strong background in customer service and the ability to provide empathetic care to patients with life-limiting illnesses.Key Responsibilities:Assess hospice patient/family spiritual needs and...
-
Spectrum Designs
hace 2 semanas
Santiago de Chile Rad Hires A tiempo completo**Executive Assistant (Remote - LATAM)**: **Location**:LATAM **Type**:Contract (40 hrs per week) ***About the Role**: Our client is seeking a highly organized and proactive **Executive Assistant**to support a lean team of three executives, including the **Chief of Staff and COO**. This role involves attending daily huddles, managing administrative tasks,...
-
Care Coordinator
hace 2 días
Santiago, Metropolitana, Chile NHS National Services Scotland A tiempo completoWe are looking for a skilled Care Coordinator to join our multidisciplinary team. As a key member of the team, you will be responsible for coordinating care and support services for patients, ensuring seamless delivery of care and promoting independence.Job DescriptionThis is a dynamic and challenging role that requires strong communication and...
-
Executive Business Partner
hace 4 semanas
Santiago de Chile Sovos Compliance A tiempo completo**Build your future with Sovos.** If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities...
-
Senior Executive Assistant
hace 3 semanas
Santiago de Chile P&P Team A tiempo completo**Senior Executive Assistant**Vacante Fresca***: P&P Team **Publicado el**: 17-02-2025,por P&P Team.**Descripción de la Empresa**: Consultora.ACERCA DE LA VACANTE Funciones del Puesto - Support the executive and administrative team with tasks and assignments that ensure the smooth operation of projects and daily activities, while also managing the...
-
Executive Assistant
hace 4 semanas
Santiago de Chile BHP A tiempo completo**About BHP**: At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...
-
Executive Assistant
hace 4 semanas
Santiago de Chile GHD A tiempo completo**At GHD, we don’t just believe in the power of commitment, we live and breathe it every day** That’s why we pledge to support and empower all of our people to make a positive impact when working with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you'll make an impact...
-
Compassionate Care Advocate
hace 2 días
Santiago, Metropolitana, Chile Heart to Heart Hospice A tiempo completoJob SummaryAs a Spiritual Care Coordinator at Heart to Heart Hospice, you will have the opportunity to make a profound difference in the lives of individuals facing life-limiting illnesses. We seek a dedicated and compassionate professional to join our team and provide expert spiritual care.Key Functions:Develop and implement individualized spiritual care...
-
Executive Assistant
hace 4 semanas
Santiago de Chile Canonical - Jobs A tiempo completo**The role of an Executive Assistant at Canonical**: We are a remote-first British tech company and are growing our team of Executive Assistants, who play a crucial role in the overall operation of the business and are the secret to our success! The Executive Assistant team run significant business operations and processes, supporting their respective leads...
-
Technical Support Analyst
hace 4 semanas
Santiago de Chile Clarivate A tiempo completoWe are looking for an entry level **Technical Support Analyst** to join our global **Customer Care** team. This is an amazing opportunity to learn more about our products within Academia & Government. In this role, you would analyze and resolve complex software-related issues. The inner team consists of 9 people and is reporting to the Manager of Customer...
-
Executive Assistant
hace 3 días
Santiago, Metropolitana, Chile Atlas Assistants A tiempo completoWe connect the best virtual executive assistants to the most successful entrepreneurs and CEOs in the world.Executive Assistant Extraordinaire: Transform Chaos into Success at Atlas Assistants Who We Are: Atlas Assistants - A Community of Growth and Excellence At Atlas Assistants, we're more than just a service provider - we're a community dedicated to...
-
Patient Care Specialist
hace 7 días
Santiago, Metropolitana, Chile PDS Health A tiempo completoJob SummaryPDS Health is seeking a Patient Care Specialist to join our team. As a key member of our dental staff, you will play a vital role in delivering exceptional patient care and supporting our clinicians in their daily tasks.Key ResponsibilitiesPrepare Patients: Prepare patients for treatment, including explaining procedures and providing...
-
Executive Assistant
hace 3 días
Santiago, Metropolitana, Chile Atlas Assistants A tiempo completoWe connect the best virtual executive assistants to the most successful entrepreneurs and CEOs in the world.Executive Assistant Extraordinaire: Transform Chaos into Success at Atlas Assistants Who We Are: Atlas Assistants - A Community of Growth and Excellence At Atlas Assistants, we're more than just a service provider - we're a community dedicated to...
-
Care Management Professional
hace 2 días
Santiago, Metropolitana, Chile Heart to Heart Hospice A tiempo completoJob DescriptionAt Heart to Heart Hospice, we are seeking an experienced and compassionate Patient Care Manager to lead our clinical operations. As a Registered Nurse with a strong background in patient care, you will be responsible for directing and coordinating clinical departments and sites.Responsibilities:Direct and coordinate clinical departments and...
-
Trade Marketing Executive
hace 4 semanas
Santiago, Chile Colgate A tiempo completoEstablished in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline,...
-
Trade Marketing Executive
hace 2 semanas
Santiago, Metropolitana, Chile Colgate A tiempo completoEstablished in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci...
-
Customer Care Rep
hace 4 semanas
Santiago de Chile Boston Scientific Corporation A tiempo completo**Work mode**:Hybrid**Onsite Location(s)**:Santiago, CL**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most...
-
Oral Care Consultant Chile
hace 4 semanas
Santiago de Chile Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered 152915 - Santiago de Chile, Región Metropolitana de Santiago, Chile **Job Summary** The **Oral Care Consultant** will influence, build and demand generation with dental professionals to make Colgate oral care products and Colgate professional products as integral part of their practice. This position collaborates with...