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Desktop Support Administrator
hace 1 mes
**Resumen del puesto**:
Dirige y supervisa el grupo de soporte de puntos finales. Gestiona los esfuerzos del equipo para proporcionar asistencia a los usuarios de ordenadores de sobremesa, ordenadores portátiles, tabletas, dispositivos de comunicación móviles, impresoras y equipos de oficina. El soporte puede ser presencial o remoto. Garantiza la calidad del aprovisionamiento, la instalación, la supervisión y el mantenimiento de todos los dispositivos. Gestiona la respuesta a incidentes y la resolución de problemas. Proporciona orientación técnica, supervisión y apoyo al cliente.
**Principales responsabilidades**:
- Supervisa la asignación de la cola de tickets, la ejecución y el estado de resolución.
- Identifica las tendencias recurrentes, los problemas difíciles de resolver y los problemas potenciales que coinciden con las nuevas versiones del sistema o las actualizaciones de hardware y software.
- Garantiza la prestación de apoyo integral para abordar los problemas identificados y potenciales.
- Resuelve los problemas clave planteados por los supervisores y los equipos, remitiendo los más importantes y complejos a los equipos de TI/ingeniería, según sea necesario.
- Supervisa los tickets de escritorio, las llamadas y las acciones para identificar tendencias, problemas de rendimiento y problemas sistémicos de hardware y software.
- Se reúne con las partes interesadas para facilitar las implementaciones, asegurar que los equipos respondan a los incidentes como se espera y que tengan los conocimientos necesarios.
- Trabaja con los equipos para incorporar sin problemas nuevos servicios.
- Actúa como defensor del usuario.
- Establece y comunica los objetivos de SLA y los indicadores clave de rendimiento (KPI) para los equipos subordinados.
- Apoya y da soporte en sitio a equipos de Telecomunicaciones y Redes.
**Cualificaciones necesarias**:
- Licenciatura y 4-6 años de experiência o una combinación equivalente de formación y experiência.
- 1-2 años de experiência en liderazgo.
- Tolerancia a la frustracion y resiliente.
- Nível de ingles intermedio-avanzado.
LI-RM1
**Requisition Employer Description**:
- Why should you join Diebold Nixdorf?_
- Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._
Areas of InterestInformation Security and Technology
Experience LevelManagement
CountryChile
Primary LocationSantiago, Region Metropolitana de Santiago, Chile
Remote - Work from HomeYes
