Analyst, Implementation
hace 3 semanas
Analyst, Implementation**
Principales Funciones**
- Planificar, organizar y ejecutar actualizaciones de versiones en los equipos POS, H2H y mPos.
- Coordinar los servicios tanto para nuevos clientes como el proceso BAU a nível nacional.
- Habilidades para negociar y obtener mejores resultados con los proveedores en la ejecución de servicios.
- Seguimiento del servicio para el cumplimiento del SLA establecido con proveedores y clientes internos.
- Seguimiento a proyectos especiales (roll out).
- Control y gestión de impactos en el servicio.
- Interacción y coordinación con las diferentes áreas y proveedores para una correcta ejecución del servicio.
- Coordinación de servicios, mantenimiento preventivo y correctivo con proveedores de servicios en campo.
- Soporte y acciones a incidentes con las diferentes áreas resolutoras.
**Funciones esenciales**
- Coordinar los servicios de Implementación de POS, H2H, mPos e Insumos a nível nacional.
- Habilidades para organizar y ejecutar servicios de Implementación a nível nacional.
- Habilidades para negociar y obtener mejores resultados con los proveedores en la ejecución de servicios.
- Seguimiento del servicio para el cumplimiento del SLA establecido con proveedores y clientes internos.
- Identificar e implementar mejoras a los procesos.
- Seguimiento a proyectos especiales.
- Análisis y mejoras de procesos del área para mejora del servicio en campo.
- Interacción y coordinación con las diferentes áreas y proveedores para una correcta ejecución del servicio.
- Control y administración de RH.
- Trabajar en equipo para planificar, coordinar y ejecutar los servicios en campo.
- Coordinación de servicios, mantenimiento preventivo y correctivo con proveedores de servicios en campo.
- Soporte y acciones a incidentes con las diferentes áreas resolutoras.
**Expeciencia requerida**
- Conocimiento de negocio de Adquirente.
- Conocimiento y manejo de POS, Pin Pad, mPos.
- Manejo en inventarios.
- Manejo y conocimiento de los procesos de un almacén.
- Conocimiento en base de datos.
**Requisitos**
- Habilidad de trabajo en equipo.
- Actitud de servicio.
- Excelente comunicación.
- Facilidad de interacción con otras áreas y clientes externos.
- Enseñanza media, Licenciatura (no indispensable).
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