Customer Services Multimodal Remoto

hace 6 meses


Santiago de Chile Segucargo SPA A tiempo completo

Únete a SeguCargo®, líder en soluciones logísticas en Chile y en pleno crecimiento En SeguCargo nos dedicamos a ofrecer servicios de freight forwarding de clase mundial, gestionando de manera eficiente y segura el transporte multimodal de mercancías a nível nacional e internacional. Con un enfoque orientado al cliente y a la excelencia operativa, estamos expandiendo nuestras operaciones y buscamos talentos apasionados por la logística para formar parte de nuestro equipo. Ven y sé parte de nuestro éxito en SeguCargo

**Objetivo del Cargo**: Gestionar eficientemente las operaciones de transporte multimodal, incluyendo cargas marítimas, aéreas, terrestres y mudanzas, para garantizar la entrega oportuna y segura a nuestros clientes.

**Principales responsabilidades**:

- Coordinación de Transporte: Planificar y coordinar el transporte multimodal de acuerdo con las necesidades de los clientes y los requisitos de los diferentes modos de transporte (marítimo, aéreo y terrestre).
- Documentación Aduanera: Gestionar la documentación aduanera necesaria para el despacho de las mercancías, asegurando el cumplimiento de las regulaciones y normativas vigentes.
- Seguimiento de Envíos: Realizar un seguimiento continuo de los envíos multimodales para garantizar su entrega dentro de los plazos acordados y resolver cualquier problema o contingencia que pueda surgir durante el transporte.
- Negociación con Proveedores: Establecer y mantener relaciones efectivas con proveedores de transporte y servicios logísticos, negociando tarifas competitivas y condiciones favorables para los clientes.
- Optimización de Costos: Identificar oportunidades para optimizar los costos operativos y logísticos, buscando eficiencias en los procesos y negociando acuerdos ventajosos para la empresa y sus clientes.
- Gestión de Reservaciones: Realizar solicitudes de reservación con aerolíneas y navieras, coordinando los detalles logísticos para el transporte de las mercancías.
- Coordinación de Recolección: Coordinar la recolección de la mercancía y su ingreso a aeropuertos y terminales, asegurando la correcta manipulación y transporte.
- Gestión Documental: Solicitar documentación al agente y obtener la aprobación de documentos por parte del cliente, garantizando el cumplimiento de los requisitos legales y aduaneros.
- Despacho de Aduanas: Preparar el despacho de aduanas, revisando y aprobando los documentos necesarios para la nacionalización de las cargas, cumpliendo con los procedimientos legales y regulatorios.
- Mantenimiento de Plataforma: Mantener actualizada la plataforma CargoWise durante todo el proceso operativo, registrando información relevante y asegurando la trazabilidad de las operaciones.
- Gestión de Cargas Especiales: Gestionar cargas especiales e IMO (Mercancías Peligrosas), asegurando el cumplimiento de los protocolos de seguridad y documentación requerida.

**Requisitos del Cargo**:

- Experiência comprobable con CargoWise en los módulos de FFWW (reservas, embarques, almacenes, transporte y entregas).
- Experiência previa de 1 año en Operaciones y Servicio al cliente en áreas relacionadas con Comercio Exterior.
- Conocimiento en Servicio logístico Integral (Aduanas, transporte, almacén).
- Conocimiento de Exportación e Importación.
- Conocimiento de regulaciones aduaneras y documentación requerida para el transporte internacional de mercancías.
- Habilidades de negociación y gestión de proveedores.
- Capacidad para resolver problemas de manera efectiva.
- Dominio intermedio del inglés, oral y escrito.
- Profesional en Comercio Exterior, Negocios Internacionales, Administración de Empresas y/o afines.

**Competencias Clave**:

- Organización y planificación.
- Orientación al cliente y a los resultados.
- Trabajo en equipo y colaboración.
- Comunicación efectiva.
- Adaptabilidad y flexibilidad ante cambios.

Tipo de puesto: Tiempo completo, Por contrato

Sueldo: $950.000 - $1.000.000 al mes



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