Telephone Operator

hace 6 meses


Santiago de Chile Marriott International, Inc A tiempo completo

**職務編號** 24035105
**工作類別** Rooms & Guest Services Operations
**地點** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**

回答、記錄和處理所有客人來電、請求、問題或疑慮。操作電話交換臺。處理客人的喚醒電話、遮罩呼叫、請勿打擾、來電轉接、電話會議、TDD 中繼呼叫請求,以及未登記的來賓呼叫。告知客人收到的任何消息。監控繁忙或未應答的線路,查看未掛斷的呼叫者以更新狀態,並樂意傳話。準確、完整、清晰地接收、記錄和轉發資訊。根據需要啟用/禁用客房消息指示燈。指導客人如何訪問互聯網;將遇到問題的客人轉接至提供商的客戶支援熱線。測試通信設備以確保其正常工作。回應有特殊需求之客人的特別請求。在必要時聯繫相應的個人或部門,以處理客人來電、請求或問題。

跟進客人以確保他們的請求或問題得到令人滿意的解決。根據需要安排行李員或代客泊車員。

遵守所有公司政策和程序;向經理報告事故、傷害和不安全的工作條件;確保制服和個人儀表整潔而專業;維護專有資訊的機密性;保護公司資產。根據公司的標準,歡迎和答謝所有客人;預期並滿足客人的服務需求;為殘障人士提供協助;感謝客人的真誠讚賞。使用清晰、專業的語言與他人交談;以適當的禮儀接聽電話。與他人建立和保持積極的工作關係;支援團隊達成共同目標。遵守品質保證預期和標準。在較長一段時間內保持站立、就坐或行走。使用電腦和/或 POS 系統輸入和查找資訊。在沒有他人協助的情況下,移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

W 酒店以「點燃好奇,拓展無邊」為使命。我們崇尚體驗精彩生活、接納新鮮事物和保持開放心態。每張陌生面孔和每次新奇體驗都是我們不斷向前的靈感來源。緊跟潮流的態度和敢於嘗試的精神是我們的精髓所在,也是我們重新定義全球奢華飯店標杆的原動力。「隨時/隨需」文化和服務理念鼓勵我們滿腔熱情地服務每一位賓客。如果您擁有獨到眼光和創新精神,也憧憬未來的無限可能性,歡迎加入 W 酒店,展現您的過人天賦。加入 W 酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。


  • Telephone Operator

    hace 7 meses


    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 23143443 **Job Category** Rooms & Guest Services Operations **Location** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or...

  • Telephone Operator

    hace 6 meses


    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 23201488 **Job Category** Rooms & Guest Services Operations **Location** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests,...

  • Telephone Operator

    hace 6 meses


    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 24105815 **Job Category** Rooms & Guest Services Operations **Location** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests,...

  • Telephone Operator

    hace 7 meses


    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 24080816 **Job Category** Rooms & Guest Services Operations **Location** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests,...

  • Telephone Operator

    hace 6 meses


    Santiago, Chile Marriott International A tiempo completo

    POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or...


  • Santiago de Chile Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24200993 **Job Category**Rooms & Guest Services Operations **Location**W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or...

  • Telephone Operator

    hace 6 meses


    Santiago de Chile Marriott International, Inc A tiempo completo

    **Número de Empleo** 23146462 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile VER EN MAPA **Horario** Part-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Cumplir con...

  • Telephone Operator

    hace 6 meses


    Santiago de Chile Marriott International, Inc A tiempo completo

    **ジョブ番号** 24035105 **求人カテゴリ** Rooms & Guest Services Operations **場所** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile 地図で表示 **スケジュール** Full-Time **遠隔地ですか?** N **配置転換ですか?** N **職位の種類** Non-Management -...

  • Telephone Operator

    hace 7 meses


    Santiago de Chile Marriott International, Inc A tiempo completo

    **Número de Empleo** 23143443 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Cumplir con...

  • Telephone Operator

    hace 7 meses


    Santiago de Chile Marriott International, Inc A tiempo completo

    **Número de Empleo** 24080816 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile VER EN MAPA **Horario** Part-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título...

  • Telephone Operator

    hace 1 mes


    Santiago de Chile Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24200993 **Job Category**Rooms & Guest Services Operations **Location**W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios o certificado...