Cloud Solution Architect

hace 3 semanas


Santiago de Chile Microsoft A tiempo completo

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Customer Centricity**
- Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer/partner skilling and addressing identified capability gaps (e.g., skills, capacities) by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and adoption of technical best practices (e.g., architecture, well-architectured principles, required technical skills and roles) and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer/partner capability skill gaps, taking action through peers as appropriate. May identify and recommend most qualified partners to meet customer project needs.
- Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
- Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
- Develops and expands existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders Provides direction to TDMs and builds the bridge between TDMs and Business Decision Makers (BDMs).

**Business Impact**
- Consumption (Cloud & Customer Success contracts) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
- Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around customer preferences, environments, business needs, competitive landscape), and maps organizational best practices and digital transformation solutions to customer/partner business outcomes.

**Technical Leadership**
- Learn It All - Align individual skilling to team/area demands & Customer Success goals.
- Accelerate customer outcomes - Share expertise in relevant communities, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes.
- Connects gaps and patterns across business and technology areas and drives changes and improvements to existing Intellectual Property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.

**Other**
- Embody our culture and values

**Qualifications**:
**Required/Minimum Qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- 3+ years experience in cybersecurity and organizational transformation in consulting roles, with a focus on governance, processes, and service management within the Microsoft ecosystem.
- 3+ years expertise in ITIL, ISO 2700x, NIST, and MITRE, as well as experience implementing security and compliance practices.
- Fluent in reading, writing and speaking English.

**Additional or Preferred Q



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