Supervisor, Implementation
hace 2 semanas
Supervisor, Implementation**
Propósito**:
- Planificar, organizar y ejecutar actualizaciones de versiones en los equipos POS, H2H y mPos.
- Coordinar los servicios tanto para nuevos clientes como el proceso BAU a nível nacional.
- Habilidades para negociar y obtener mejores resultados con los proveedores en la ejecución de servicios.
- Seguimiento del servicio para el cumplimiento del SLA establecido con proveedores y clientes internos.
- Seguimiento a proyectos especiales (roll out).
- Control y gestión de impactos en el servicio.
- Interacción y coordinación con las diferentes áreas y proveedores para una correcta ejecución del servicio.
- Coordinación de servicios, mantenimiento preventivo y correctivo con proveedores de servicios en campo.
- Soporte y acciones a incidentes con las diferentes áreas resolutoras.
- Control de Inventario y dispersión de equipos.
- Control y administración de finanzas Implementación.
**Funciones**:
- Coordinar los servicios de Implementación de POS, H2H, mPos e Insumos a nível nacional.
- Habilidades para organizar y ejecutar servicios de Implementación a nível nacional.
- Habilidades para negociar y obtener mejores resultados con los proveedores en la ejecución de servicios.
- Seguimiento del servicio para el cumplimiento del SLA establecido con proveedores y clientes internos.
- Identificar e implementar mejoras al proceso de Implementación.
- Seguimiento a proyectos especiales.
- Análisis y mejoras de procesos del área para mejora del servicio en campo.
- Interacción y coordinación con las diferentes áreas y proveedores para una correcta ejecución del servicio.
- Control y administración de RH.
- Trabajar en equipo para planificar, coordinar y ejecutar los servicios en campo.
- Coordinación de servicios, mantenimiento preventivo y correctivo con proveedores de servicios en campo.
- Soporte y acciones a incidentes con las diferentes áreas resolutoras.
- Coordinar, administrar y garantizar el abasto suficiente de todos los artículos y productos, así como el adecuado manejo y custodia de los equipos.
- Llevar el control financiero del área, buscando ahorros para la empresa.
- Identificación e implementacion de mejoras en los procesos.
- Coordinacion proyectos.
- Establecer procesos para control de los servicios KPIS, JIT, etc.
- Mantener níveles de calidad en los procesos de refurbish.
- Análisis, adecuación, automatización en los procesos del área.
- Contribuir con la información para la planeación anual de adquisiciones.
- Verificar que los bienes que se reciben en almacén cumplan con la calidad, cantidad, de los pedidos.
- Mantener un control y registro de los bienes.
- Efectuar reuniones con los diferentes proveedores.
- Preparar información para Dirección y Auditorias.
- Evaluación periódica de los proveedores.
**Experiência requerida**:
- Conocimiento de negocio de Adquirente.
- Conocimiento en áreas administrativas
- Manejo en inventarios.
- Conocimiento y manejo de POS, PinPad, mPos.
**Requisitos**:
- Habilidad de trabajo en equipo.
- Actitud de servicio.
- Excelente comunicación.
- Facilidad de interacción con otras áreas y clientes externos.
- Escolaridad, Licenciatura (no indispensable).
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