Noc Agent Specialist
hace 7 meses
**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
**Department Overview**: Our centers monitor hundreds of thousands of real-time events to rapidly detect and restore network impacts keeping your teams seamlessly connected. This is successfully delivered using automated event correlation that leverages intelligent algorithms and integrated systems to accurately identify alarms and seamlessly present the necessary information to assigned experts who validate and resolve incidents.
**- Recibe interaccones telefonicas y de correo electronico de clientes
- Despacha incidentes al personal de campo
- Crea y actualiza incidentes de proveedores y terceras partes
- Provisiona dispositivos para clientes premier
- Detecta e informa la necesidad de actualizar procesos de trabajo
- Manteniene seguimiento de incidentes hasta su resolución
- Participar en la observación y el entrenamiento de los agentes
- Asistir en las pruebas de aceptación con el campo/cliente y en el embarque
- Asistir en los tickets de problemas con el equipo de herramientas sobre el impacto en el equipo NOC.
- Revisa los datos de satisfacción del cliente en las llamadas grabadas y brinda capacitación
- Revisar los escalamientos de los clientes y brindar capacitación
- Preparara informes para clientes
- Estar disponible para cubrir a los supervisores en la mayoría de las responsabilidades diarias.
- Será el principal backup de los NOC agent I y/o II cuando la operación lo requiera (noche y/o dia)
**Basic Requirements**:
Se requiere tecnico de nível superior o formación de ingenieria en el area electrica, electronica, informatica y/o telecomunicaiones
**Travel Requirements**: None
***Relocation Provided**: Domestic
***Position Type**: Experienced
**Referral Payment Plan**: Yes
**_ EEO Statement_**
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
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