Principal HR Service Partner

hace 3 semanas

Santiago de Chile BHP A tiempo completo

**About BHP**:
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities.
Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Come and be a part of this success

**About the Role**:

- Provides technical expertise in the advisory, management and continuous improvement of our HR data, systems and processes.
- Senior and People Leaders single point of contact for HR Services support.
- To reactively manage escalations, providing a single point of contact where able for Senior and People Leaders (pipelining the resolution through other teams in HR Operations)
- Concierge complex or sensitive cases
- Identification and planning upcoming HR activities requiring HR administration support in collaboration with HRBPs and Leaders.
- Proactively identifying opportunities for improved customer outcomes.

You will have responsibilities in the following areas:
- Health, Safety, Security & Environments
- Service Partner Support
- Customer Resolution
- Issue Identification
- Problem Solving and Continuous Improvement
- Training, Coaching & Reporting
- Cultural Leadership
- Measures of Success

**About You**:

- We are looking for people with years of relevant experience in HR Business Partnership or HR Services.- A tertiary degree in Human Resources, or equivalent relevant experience.
- Excellent communication and customer service skills
- Senior stakeholder engagement / relationship management skills
- Experience in project management and roadmap delivery
- Strong continuous improvements skills.
- Strong understanding of HR tools, processes and systems required
- Competent in the use of Microsoft Word, Excel and PowerPoint.
- Excels at diagnosis, problem solving, partnering and achieving outcomes.
- Experience in Success Factors and Employee Central preferred.
- Experience in working in a global environment.
- Strong knowledge of business HR organization model.
- Demonstrate strong knowledge of HR operational models, products, and processes.

**Supporting a diverse workforce**:
The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.

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