Software Eng

Location: Santiago de Chile, CL, 7500000- Requisition ID: 14506**Responsibilities**:

- Designs and develops data storage systems, processes and enhancements for company's complex systems
- Leads the design of production storage environments
- Participates in group design discussions and expected to understand basic storage design
- Develops solutions and processes for reliable and stable data storage management, security, backup restoration, archiving and replication
- Requires only minor supervision to troubleshoot and make repairs on storage related incidents
- Basic Proficiency in Software Development, Software Design, Software Testing, Software Maintenance, Software Configuration Mgt. Software Engineering Tools and Software Quality
- Assists with the implementation of new or additional storage technology to improve infrastructure service locally and remotely
- Document processes and procedures related to the implementation and maintenance of storage solutions
- Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing the risks and costs of providing services
- Works to build an effective partnership with the internal customer on a daily basis. Listens to customers and asks the appropriate questions to determine their requirements
- Collaborates with other parts of the organization as required to first share and analyze customer requirements and then develop and implement the best strategy and processes to meet those requirements
- Ensures that customers' concerns or service level incidents are addressed promptly and efficiently by personally troubleshooting and implementing solutions or escalating to the appropriate member of management
- Participates in the project management of storage solutions
- Schedules, plans, and performs periodic scheduled maintenance and tuning activities to optimize performance.
- Recommends, implements and measures best practices for storage solutions
- Adheres to service level agreements by following established SLA performance requirements
- Adheres to IT best practices by following established IT best practice performance
- Adheres to Incident Management process
- Adheres to Change Management process
- Adheres to Release Management process and performs assigned release actions.
- Adheres to Audit Management process and procedures and performs assigned actions to capture audit evidence criteria
- Completes special projects with minimum to no assistance from Manager
- Participates in individual professional development by completing an individual development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
- Provides training, mentoring, and coaching to assigned resources

**Qualifications**:
Minimum Education:

- Bachelor of Science degree or equivalent work experience/certifications

Years of Experience:

- Practical industry experience or have experience in collegiate storage solution projects.

Minimum technical knowledge and skills
- Comprehensive knowledge of Office suite and PC operating systems
- Advanced ability to detect, analyze, troubleshoot and escalate system and server incidents
- Advanced ability to forecast, recommend, and implement capacity planning
- Displays strong technical writing skills and presents information in a professional and engaging manner
- Promotes teamwork and cooperation and builds strong relationships at all levels. Effectively collaborates and negotiates
- Organizes and plans work effectively. Balances priorities among stakeholders
- Effectively resolves moderately complex issues by reviewing and analyzing relation information, diagnosing, evaluating options and implementing solutions. Exhibits sound business judgment and exhibits common sense
- Completes work in a thorough, accurate, well thought out, and timely manner and with attention to detail
- Demonstrates high degree of ethics, integrity and confidentiality at all times
- Displays initiative and self-motivation. Sets high goals for self and others and demonstrates a strong sense of urgency. Achieves results in a high-pressure environment
- Exhibits ability to accept constructive feedback
- Effectively delivers training in area of expertise

Best Practices:

- Intermediate level - ITIL best practices and associated tools related to Incident, Change, Release, Audit, and Problem Management
- Intermediate level - ISMS policies and procedures
- Basic level - Environmental systems and procedures

Other skills - Required
- NetApps
- NetBackup
- Veritas

Other requirements:

- Must be able to support 24X7X365 operations as required to include holiday and weekend work as needed

**Keys to Success**:

- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and commu