Service Delivery Manager

hace 5 días


Providencia, Chile Team work A tiempo completo

**Funciones**: Será clave su capacidad de gestión para poder definir las prioridades de acuerdo al procedimiento de gestión de casos, establecer la nueva mesa de ayuda, lanzar programas de capacitación internos para prevenir errores, avisar de tendencias de fallas en las áreas de sistemas e infraestructura, coordinar, gestionar y administrar el nuevo sistema de gestión de activos. Promover la valorización de activos físicos de la empresa mediante estrategias que faciliten la administración contable. Ser un nexo entre el área de Infraestructura y Sistemas para la gestión de casos y reportar las incidencias recurrentes. Hacer cumplir el SLA acordado en el procedimiento de gestión de casos, verificar el correcto triage de los casos y obtener métricas y reportabilidad de estos.

En Teamwork nos encontramos en búsqueda de un Service Delivery Manager, el cual tendrá a cargo gestionar las crecientes solicitudes de la mesa de ayuda, liderando al equipo de infraestructura actual y al equipo de mesa de ayuda con los requerimientos y solicitudes.

**Requisitos**:
**Requisitos**: Educación Universitaria, Ingeniería Industrial, Informática o afín Mínimo 3 años de experiência relacionada Conocimiento Suite Microsoft, Visio + Power BI, SQL

Beneficios

Modalidad Híbrida Renta acorde mercado


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