Information Management Business Analysis Specialist

hace 3 semanas


Santiago de Chile Robert Half Chile A tiempo completo

**Company**: Important multinational mining company

**Contract**: undefined duration

**Workplace**: Remote (HomeOffice or Office)

**Reports** **To**: IM BA Manager LatAm

**Description**:
PURPOSE

This role is accountable for the scoping and definition of business and system requirements in one or more line of businesses, and working with the technical teams (on design, build, configuration & test), to ensure that these are delivered to a high quality to the relevant business teams.

RESPONSIBILITIES:

- Scope_
- Assist in the definition and capture of the Scope Statement for one or more projects / enhancements within Marketing IM
- Business Analysis_
- Understand the business processes and flows to enable the analysis of business requirements and the development of solutions
- Work closely with process owners and key end-users to capture detailed, unambiguous business requirements
- Work with the other business analysts and development teams to capture system requirements across different stages of the trade life cycle and commodities and drive the design of quality technical solutions
- System implementation_
- System configuration, security/authorization set-up, user documentation, data interface design, data migration and data reconciliation
- Continuous improvement_
- Assist in optimising business performance by continually looking to improve the alignment between business processes and the CTRM & Freight systems, in conjunction with business process owners
- Gain consensus on new process concepts to move process improvement forward
- Drive the adoption of best practice in the IM and business domains and support the use of standardised processes, systems, and solutions
- Testing_
- Develop and agree test scripts (steps and expected results) with the business SME and IM teams
- Run unit and system integration tests
- Ongoing Engagement with the automated testing team to provide requirements for the automation of regression testing
- Plan and run user acceptance tests
- Provide business and IM support parallel run testing
- Helping junior BAs to design and execute test scripts
- Testing_
- Act as the key specialist point of contact for service providers in problem solving and investigations related to incidents in the Marketing area where they relate to systems
- Provide 3rd line support including problem root cause analysis and resolution, if required also provide 1st and 2nd line support
- Manage service introduction and deployment of new business functionality, ensuring best practice by any third-party teams
- Training users on new functionality and creating supporting user manuals

**Requirements**:
Formal qualifications:
An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM or business discipline

Role-specific knowledge:

- Proficient in **English** and Spanish and preferably in Portuguese as well
- **Physical commodity trading / metals & mining** domain knowledge
- Good grasp of the physical trade life cycle from contract capture to payment of a commodity trade
- Back office and ERP integration - desirable
- **Functional knowledge of CTRM solutions** (specific Aspect systems knowledge - desirable)

Ability to:

- Engage effectively with key stakeholders to understand business requirements / challenges
- Translate business requirements into functional design & requirements for build by technical team
- (Learn where required), configure, test & implement CTRM solutions
- Analyse issues, identify root cause(s), quantify business impacts, and implement effectual resolutions
- Recommend and implement solutions in aid of business process enhancements, usability and operational effectiveness
- Good expertise of data mining
- Engaging with the automated testing to automate regression tests on an ongoing basis

Possess:

- Strong **business analysis experience ideally within an agile environment**:

- Proven track record in the delivery of CTRM solutions
- Some technical background - desired



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