IT Service Desk

hace 4 semanas


Antofagasta, Chile DCS Chile A tiempo completo

Oferta de trabajo: IT Service Desk - DCS Chile

Únete a nuestro equipo de soporte técnico y conviértete en un especialista en IT Service Desk y MAC En DCS Chile, estamos buscando perfiles con habilidades para atender los requerimientos de nível 1 de nuestros usuarios internos y externos.

**Responsabilidades**:

- Mantenimiento, implementación y decomisamiento de equipos de usuario, aplicaciones de ofimática y colaboración, con el correcto inventario y documentación.
- Monitoreo del estado de los servicios para los usuarios y resolución de cualquier incidencia.
- Seguimiento de requerimientos de usuarios internos y externos, controlado por un sistema de métricas (SLA/KPI) y tickets bien definidos.
- Entrega de informes y propuestas de mejoras solicitadas por la jefatura.

**Requisitos**:

- 2 años de experiência en mesa de ayuda IT atendiendo usuarios finales con equipos Windows 10, macOS (Catalina/BigSur) y Linux (CentOS/Fedora).
- Inglés intermedio para sostener conversaciones técnicas fluidas (excluyente, se evaluará en entrevista).
- Licencia de conducir clase B sin anotaciones.
- Salud compatible con trabajo en altura geográfica (se aplicarán exámenes preocupacionales)
- Perfil proactivo, con buenas habilidades blandas y capacidad para interactuar con los usuarios del cliente.

Requisitos deseables:

- Certificación ITIL foundations (o conocimiento para adquirirla en corto plazo).
- 3 años de experiência en mesa de ayuda IT.

¿Qué Ofrecemos?
- Contrato a plazo fijo, luego indefinido.
- Modalidad presencial en Paranal, Antofagasta.
- Horarios: Turnos 8x6 de 8:00 hrs a 19:00 hrs (Posibilidad de turnos 15x13)
- Renta acorde al mercado

Beneficios:

- Alojamiento y alimentación provistos por el cliente durante el turno en Antofagasta.
- Transporte desde y hacia el aeropuerto de Antofagasta.
- Bonos trimestrales por rendimiento y bonos mensuales por soporte on-call.
- 20 días de vacaciones.


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