![DataScope](https://media.trabajo.org/img/noimg.jpg)
Implementation Specialist
hace 3 semanas
DataScope es una empresa de Software Chilena que digitaliza las operaciones de las empresas en más de 40 países con fuerte crecimiento en el mercado.
Si te apasiona manejar situaciones de servicio al cliente de manera profesional y efectiva y al mismo tiempo proporcionas soluciones a los problemas de los clientes y estableces una relación positiva con ellos. **te estamos buscando**
**Principales Funciones del cargo**:
- Supervisar los procesos y actividades de implementación y adopción (incorporación de nuevos clientes) de nuestra herramienta
- Supervisar y garantizar el logro de los hitos de éxito y la implementación de KPI
- Definir y garantizar la entrega del cronograma de implementación con nuevos clientes.
- Realizar capacitaciones específicas necesarias para la implementación de nuestra herramienta, asegurando su mejor uso por parte de nuevos clientes
- Comunicarse con otras áreas comerciales para alinear las necesidades (como materiales de comunicación, product roadmap e integración, etc.)
- Informar datos e información para mejorar el proceso de incorporación de nuevos clientes.
- Manejo de cuentas a largo plazo
- Evaluar posibilidades de crecimiento de cuentas y gestionarlas con éxito.
**Conocimientos / Habilidades**:
- Altas habilidades interpersonales que te permitan empatizar con el cliente, generar confianza y guiar la implementación.
- Experiência en soporte
- Manejo de Excel Avanzado
- Capacidad para trabajar con hojas de cálculo y presentaciones de Google Package.
- Capacidad para impartir formación de forma didáctica
- Habilidades de organización y gestión del tiempo
- Resolución de problemas de forma rápida y efectiva.
- Conocimiento y manejo de bases de datos
**Deseable**:
- Residencia en Chile, Perú, Colombia, México o Argentina
- Portugués + inglés (hablado y escrito) no es exluyente.
- Manejo de CRM (Idealmente Hubspot)
- Conocimiento de SaaS (Software as a Service)
***Obtendrás**:
Trabajo 100% home office ️ o híbrido (Santiago/Chile).
Posibilidad de crecimiento dentro de la empresa.
Un ambiente de trabajo en equipo y apoyo constante ante cualquier duda o desafío para solucionarlo en conjunto.
Evaluación del desempeño evaluada en objetivo, es decir, podrás manejar tus horarios de manera flexible con el principal foco en el cumplimiento de metas. Apoyo e incentivo a la toma de cursos y lectura de libros para incrementar constantemente tu conocimiento.
Apps de bienestar como Betterfly ️
Día libre en tu cumple para celebrar como quieras
Work-on-you hour: una hora a la semana que puedes usar para tu propio desarrollo profesional.
Pertenecer a una StartUp Chilena fundada en el 2016 con un equipo multinacional en donde se habla Español, Inglés y Portugués dentro de una cultura horizontal. ️
Finalmente, tus ideas y comentarios serán siempre bienvenidos y analizados para aportar a mejorar en conjunto todos los días.
**Te invitamos a participar a través de nuestro entretenido proceso de postulación, en donde podrás dejar lo mejor de ti y podremos conocernos un poco más
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