Líder Service Management

hace 2 semanas


Santiago de Chile Logicalis A tiempo completo

Job Snapshot

**Employee Type**:

- Full-Time

**Location**:
Santiago De Chile, Chile**Job Type**:

- Management

**Experience**:

- Not Specified

**Date Posted**:

- 2/7/2023

**Job Description**:
Es responsable de liderar y dirigir todas las tareas relacionadas con la gestión del servicio para garantizar la correcta entrega de este. Debe asegurar el logro y mantenimiento de los estándares excepcionales de servicio, el desarrollo y la implementación de las políticas transversales para la resolución de las consultas de los clientes, la gestión y control de servicio para maximizar la satisfacción del cliente.
- Asegurar la correcta entrega de los procesos de gestión con el servicio.
- Ser el punto de central de coordinación transversal para toda la mejora del servicio
- Responsable por el plan de mejoras y remediación de servicio
- Responsable de la coordinación interna con todas las áreas de backoffice
- Liderar y presentar en conjunto con SDM al cliente los planes definidos.
- Aplicar, controlar y conservar actualizadas las políticas y procedimientos, con el objetivo de mantener un nível de servicio al cliente sobresaliente
- Formula y comunica las políticas de Servicio, las medidas de desempeño y los estándares para la gestión, permitiendo una medición efectiva de los resultados del servicio al cliente.
- Liderar el monitoreo y evaluación de las quejas de los clientes para asegurar una atención rápida y amable. Dar sugerencias a corto y largo plazo para corregir los problemas según sea necesario
- Desarrolla el espíritu de equipo y capacidades multitarea dentro del equipo.
- Desarrolla KPIs con miembros del equipo y monitorea el desempeño individual.
- Identifica necesidades y oportunidades de capacitación para desarrollar un departamento funcional altamente calificado.
- Identifica necesidades y oportunidades respecto de la mejora del servicio.

**Qualificações**
- Título universitario tales como, ingeniero en informática, ingeniero industrial ingeniero en ejecución en informática.
- Certificado ITIL
- Experiência mínima de 5 años en cargos de similares.
- Nível de Inglés medio.
- Visión y Pensamiento estratégico.
- Fuertes habilidades analíticas.
- Creatividad e innovación
- Habilidades de comunicación efectiva / comprensión interpersonal.
- Habilidad para influir y negociar a un nível gerencial.
- Orientado al cliente.
- Orientado al logro, dinamismo e iniciativa.
- Conocimientos del negocio, mercado, producto y proceso.
- Habilidades de Presentación.
- Gestión de Proyectos.



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