QA Rep I, Cross Reference

**Build a better career with MSC.**
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

**Requisition ID :15068**

**Employment Type **:Full Time

**Job Category **:Customer Care / Contact Centre

**Work Location **:Tampa, FL

**State or Province **:Florida (US-FL)

**Potential Work Location:
**- The level 1 Quality Analyst reviews projects prior to the return of the project to ensure accuracy of the results. A full working knowledge of the List Manager cross reference tool is required as well as knowledge of various search methods. Strong time management skills are needed to work between various projects. Additionally, work will be conducted within List Manager.**DUTIES and RESPONSIBILITIES**:

- Review completed lists checking for errors and refining crosses
- Researches and communicates cross-functionally with MSC departments to resolve discrepancies.
- Verifies cross reference matches using item numbers, descriptions, and customer’s original data to ensure accuracy.
- Identify and share coaching opportunities with Supervisors based on errors detected.
- Researches and communicates cross-functionally within Special Services and with vendors to resolve discrepancies.
- Ability to work within List Manager to cross lines when there are no QA projects.
- Demonstrate strong time management skills and flexibility to move between projects as needed.
- Maintain a database of sourcing options
- Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.
- Participates in special projects and performs additional duties as required.

**INDICATES ESSENTIAL DUTIES**:

- To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.**EDUCATION and EXPERIENCE**:

- High school diploma or equivalent is required
- Minimum of four years industry experience is required. Minimum of two years Cross Reference and Sourcing or related experience is required.

**SKILLS**:

- Knowledge of List Manager system is required.
- Strong ability in cross reference and sourcing methods are required.
- Strong Excel skills.
- Proficiency on the AS/400 system is required
- Strong written and verbal communication skills are required.
- Strong time management and organizational skills are required. Strong knowledge of industrial products is required.

**OTHER REQUIREMENTS**:

- This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).

Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.