Communication Analyst

hace 7 meses


Santiago de Chile Principal Chile A tiempo completo

**Responsabilidades**:
En **Principal** estamos orgullosos de poner nuestro propósito al centro de todo lo que hacemos, motivados por la misión de fomentar un mundo en donde todas las personas tengan acceso a la seguridad financiera. Esta misión, junto con la integridad, foco en el cliente y la experiência de más de 140 años en la industria nos ha posicionado como un referente en el mercado financiero.

Estamos buscando un **Communication Analyst** para unirse a nuestra **Gerencia de Clientes, **quién tendrá la misión principal de diseñar e implementa la estrategia de comunicación a clientes a través del conocimiento profundo del mercado, de la competencia y de nuestros clientes, con el propósito de asegurar la mantención del vínculo con nuestros clientes, propiciando la correcta implementación de la estrategia de customer experience a través del uso de marketing cloud, entregando completo reporte de métricas y recomendaciones para la consecución de los distintos objetivos de la comunicación.

**Funciones principales**:

- Presta servicios a todas las áreas corporativamente para la ejecución de la comunicación
- Responsable de las métricas y kpi’s de comunicación, realizando las acciones correctivas que sean necesarias para conseguir los resultados definidos.
- Responsable de apoyar a la Head of Martech (reporte directo) para la correcta implementación de la experiência de clientes, desarrollos e integraciones
- Apoyar iniciativas para conocer y entender mejor la experiência de los clientes.

**Requisitos**:
Profesionales titulados de Ingeniería Comercial

Contar con al menos 2 años de experiência en cargos similares, con conocimiento en experiência de clientes, gestión de comunicaciones y análisis de datos.

Conocimientos avanzados en Excel (excluyente)

Manejo en Marketing Cloud (deseable)

Inglés intermedio (deseable)

Información Adicional:
**¿Qué Podemos Ofrecerte?**

Flexibilidad Modalidad de trabajo híbrida. Vamos solo 1 o 2 veces a la semana a la oficina.

Más tiempo para ti: tenemos una jornada menor a la legal, de 39,5 hrs semanales.

Los viernes trabajamos hasta las 14:00 hrs y además podrás tener hasta 10 días de vacaciones adicionales al año.

Seguro complementario de salud y dental.

Espacios de trabajo colaborativos para que te sientas cómodo asistiendo a la oficina.

Oportunidades y herramientas para impulsar tu desarrollo profesional.

APV 1+1.


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