District Manager Aftersales, Cadillac

La Florida, Region Metropolitana (RM), Chile

**Job Description**:
**Remote**:This position does not requireemployee to be on-site full-time to perform most effectively. Theemployee’s role enables them to work off-site on a permanent basis.This position requires an employee to cover territory visits todealerships in a reoccurring frequency.

Our goal at GeneralMotors is to deliver outstanding customer experiences at everytouchpoint and do so on a foundation of trust and transparency. Ourdiverse team of 155,000 employees brings their collective passion forengineering, technology, and design to deliver on this ambitiousfuture. And the ambitious commitments we’ve made are moving us closerto realizing this vision.

The **District Manager Aftersales,Cadillac **role has responsibility for executing “consultative” dealercontacts designed to achieve financial sales targets and drive coredealer processes that improve customer retention and fixed operationcoverage. Key responsibilities include assisting dealer service andparts operation in the ordering, selling, and/or servicing product,with an emphasis on customer retention and service merchandising. Workinvolves a considerable amount of consultation and creativity,perception, and initiative with wide latitude for independentaction.

**Responsibilities**:

- Thoroughly prepare foreach standardized dealer contact by identifying dealerpriorities/needs, reviewing relevant reports, and preparing an agendathat addresses GM’s and the dealer’s sales, retention, and revenuepriorities
- Consult with dealership to increase the fixedoperations overall customer retention and profitability and identifyfollow-up or action items for next contact
- Achieve salesobjectives for district by collaborating with dealerships on how togrow their fixed operations
- Focus on evaluating the partsdepartment inventory management processes to eliminate waste, increaseparts loyalty and profitability and improve efficiencies
- Partnerwith dealership to ensure systems and processes are in place to manageand process warranty claims according to GM policies & procedures
-Evaluate the dealership’s service customer experience based oncustomer data and observations and assist in continuous improvements /problem resolution to build customer loyalty, including customersatisfaction performance, mystery shops, service lead close rates,etc.
- Analyze marketing and merchandising plan, includingdealership’s digital presence, against GM brand direction, currentmarket trends and dealership’s customer needs to identify businessopportunities
- Set priorities to execute assigned responsibilitiesindependently, and willingly takes on any task to grow fixedoperations by acting as the dealerships trusted advisor
- Stayknowledgeable of changes in General Motors and industry to adaptquickly. Evaluate processes, systems, and tools to makealterations
- Integrate and communicate with all representativesthat call on the dealership on behalf of GM to offer outstanding andcohesive support
- Efficiently and effectively take care ofcustomer needs and issues as they arise. Resolve key issues andresolutions
- Maintain a solid understanding of the competitiveservice environment within assigned markets
- Ability to managetime and projects and measure/prioritize work effectively with limitedsupervision
- Ability to develop and implement retail marketingplans, this includes knowledge of the fundamentals of marketing -Product, Price, Place,Promotion

**Skills/Qualifications**:

- 4+ years ofexperience in the automotive industry, preferably with GeneralMotors
- Experience in a parts-focused position required
-Strong understanding of consultative selling skills required
-Advanced knowledge of Car Parts and Service Systems required
-Advanced knowledge of the dealer operating report and fixed analysistools required
- Advanced knowledge of dealership profitdepartment’s structure and interconnectivity required
- Advancedfundamental understanding of consultative selling skills required
-Advanced knowledge and understanding of dealership service BusinessDevelopment Centers required
- Ability to conduct Training &Facilitation of Meetings (dealer meetings, dealer personneltraining)
- Business Acumen including Basic Automotive Technicalknowledge
- Understanding Metrics and Reports
- Must be able toaccept feedback, be coachable and have strong knowledge of conflictresolution
- Information Management (utilizing & interpretingappropriate reports and resources)
- Prioritization of PersonnelResources
- Strong Networking (establishing rapport with dealership& GM personnel)
- Computer, Data and Analytic Skills
- Theability to legally operate a motor vehicle on a regular basis isrequired

**Competencies**:

- Builds Relationships
-Communicates Powerfully and Prolifically
- Drives for Results
-Problem Solving
- Demonstrates Innovation and Creativity
- ShowsInitiative
- Adaptability
- Inspires & Motivates #J-18808-Ljbffr

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