Guest Services

Opening Post Information: Posted Date 1 week ago (3/12/2025 11:25 PM)

Opening ID 2025-52915

# of Openings 1

Job Locations US-CA-La Quinta

Department: Guest Services

Position Type: Regular Part Time

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest.

Starting Hourly Rate: $16.50

The Doorperson is responsible for giving personal assistance to guests and visitors and is the first step in the overall check-in process. The Doorperson greets every new guest and assists with luggage and offers parking needs, and also helps in access to transportation, hailing cabs, etc.

ESSENTIAL FUNCTIONS:

• Contribute to teamwork and harmonious working relationships with co-workers within the hotel to help ensure the highest quality of customer service.
• Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity, emergencies and from driving in the local community.
• Ensure that vehicle and guest movement is flowing in a safe and efficient manner at all times.
• Provide excellent service to all customers, striving to exceed their expectation, to ensure continuous improvement of the Hotel's customer focused environment.
• Properly issue valet tickets and collect the revenues due associated with the service provided, if applicable.
• Be responsible for overall cleanliness of the front drive.
• Respond to work station on time, with essential equipment to perform duties.
• Provide courteous, expedient and quality valet services, while observing safety regulations.
• Assist customers with luggage and information as needed.
• Greet incoming guests in a polite and professional manner.
• Ensure that all transactions (tickets) are turned in daily.
• Report unauthorized vehicles, accidents or anything unusual to proper management.
• Be responsible for knowing, understanding and explaining all parking policies and procedures.
• Demonstrate knowledge of parking policies by accurately answering customers' questions.
• Contribute to the overall facility appearance.
• Provide and maintain a safe environment for guests, visitors and employees by reporting any hazards or unsafe conditions.
• Assist in litter management, regularly cleaning of valet garage areas.
• Immediately report observed housekeeping or maintenance issues.
• Report any extraordinary/unusual activities to management.

Other: Regular attendance in conformance with the standards is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

• Ability to understand and follow written and or verbal instructions.
• Ability to effectively communicate verbally in English.
• Ability to effectively deal with internal and external customers.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in both hands to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Experience: No prior experience required. Prior guest service or other hospitality experience preferred. Able to operate a vehicle and drive a standard transmission a must.

Grooming: All employees must maintain a neat, clean and well-groomed appearance.

Other: Applicants with additional language skills preferred.

Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

The compensation for this position is $16.50/Hr. - $16.50/Hr. based on qualifications and experience.