Salesforce Administrator New Santiago

hace 4 días

Santiago, Metropolitana, Chile Pager A tiempo completo

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is growing, and we are looking for an experienced Salesforce Administrator to help design and implement a world-class, global network. As a Salesforce Administrator, you will help design, build, and support PagerDuty's growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.

About This Role

Together with the other members of the enterprise applications team, you will have the opportunity to re-define how PagerDuty designs, builds, and maintains a growing suite of applications around the world.

Responsibilities
  • Collaborate with various stakeholders and produce managers to conceptualize, develop, interpret, and analyze requirements to align business process efficiencies and improvements with system functionality, and ensure the accuracy of information feeding into the CRM systems.
  • Maintain and continuously improve Lead to Order enabled with Salesforce, Zuora, CPQ, Marketo, DocuSign and any other related sales & procurement enterprise applications.
  • Prepare documentation for system enhancements and customization, provide training and leadership to super-users, and manage user security.
  • Implement process improvements and automations to optimize operational and support processes.
  • Interface on a day-to-day basis with other business users, engineers, QA, and TechOps managers to support business operations.
  • Work closely with Finance, Sales, Marketing, Customer Success, and Product Management on inter-related projects and initiatives and inform team members on product enhancement and changes.
Requirements
  • Excellent oral and written communication and presentation skills
  • 3+ years of Business System Analysis or Salesforce Administration in a high-growth technology company
  • Strong analytical skills and attention to detail required
  • Strong technical knowledge and experience with Salesforce.com declarative development including Flow
  • Salesforce Administrator Certification strongly preferred
  • 1-2 years experience with Salesforce CPQ preferred
  • 1+ year experience with Agile Methodology preferred
  • Ability to work cross-functionally, with multiple teams and stakeholders
  • Self-starter, reliable team player with ability to deliver projects on-time
  • Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency

This role is expected to come into our Santiago office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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