Cluster Operations Leader, Data Center Operations

Cluster Operations Leader, Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Do you have experience managing large, complex programs? Amazon Web Services (AWS) is seeking a seasoned, proven leader to join the Data Centre Operations organisation.

The AWS Data Center Community owns the design, planning, delivery, and operation of all global data center infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centre's and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely upon. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

This organisation manages rapidly-scaling, high-availability data centres safely and in a secure manner. They execute server and network device installations, IT hardware repairs, IT hardware decommissioning and upgrades, and data centre mechanical and electrical system operations and maintenance on a 24x7 basis.

The Sr. Manager of Operations in a Cluster Leader role must be technically adept, operationally agile, and completely committed to delighting our internal and external customers. The Cluster Leader will be responsible for ensuring standards for operational performance in the areas of safety, security, availability, capacity, employee engagement and development, and cost of all data centres in a specific region.

The right candidate will need to stay on top of the long-term strategy as well as the operating details of their organisation to ensure urgent tactical issues are closed and the teams are taking steps to head off customer impacting risks and issues. We seek a proven leader with operational strength and experience building and leading geographically dispersed teams while also having driving improvements across the global AWS organisations.

Key job responsibilities

1. Oversight of teams accountable for safe and secure installation, operation, and maintenance of data center mechanical, electrical, and controls systems to include preventive maintenance, corrective maintenance, emergency maintenance, and change management.
2. Oversight of teams responsible for installation, repair, and decommissioning of data centre IT hardware and network devices.
3. Leading, managing, coaching, and developing the data center cluster operations management teams.
4. Performance management of key vendors such as maintenance vendors in line with management goals.
5. Executing the infrastructure operations support component of new data centre launches and existing data centre expansions.
6. Proposing and complying with agreed operational performance goals relating to safety, security, availability, capacity, people, and cost.
7. Supporting the physical security safeguarding of the people, assets, and customer data in data centres.
8. Managing the operations budgeting and capital expenditures in line with management targets.
9. Contributing to continuous improvement of operational processes, procedures, methods, and tools including those related to safety, security, and availability incident/event response, management, recovery, and resolution.

This role will spend time in the data center facilities on a daily basis with the team members to learn, coach, guide, and mentor staff. This role is a leader of leaders and technical subject matter experts.

This role requires serving as the authorized representative and signatory for the legal entity.

About the team

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1. 5+ years of experience leading technical teams and people managers in critical operations environments.
2. Demonstrated ability to manage performance, hire and develop leaders, and favorably impact team culture.
3. 3+ years of experience launching new sites or expanding existing operations.

PREFERRED QUALIFICATIONS

1. Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, and IT service delivery preferred.
2. Experience in new data centre deployments or expansion of existing data centres.
3. Experience in continuous improvement methodologies such as Lean and Six Sigma.
4. Experience with information technology infrastructure including data centre facilities.
5. Exceptional written and verbal communication skills to include long form business documents.
6. 10+ years of global or regional operational experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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