Customer Success Engineer

Do you want to work on cutting-edge projects with the world's best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize 'the next great vision' or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

Our client is leading the development of an open Value-Based Network that allows payors to mitigate wound care risks while ensuring exceptional outcomes for their members. Their technology solutions equip provider partners with the tools to deliver evidence-based care, enhance revenue, and shift from a fee-for-service model to Value-Based Wound Care—ultimately improving patient care and lowering costs.

As a Customer Success Engineer (CSE) , you will play a crucial role in ensuring clients achieve their desired outcomes and maximize value from the client's products or services. Reporting directly to the VP of Customer Success, the Customer Success Engineer serves as a technical liaison between customers and the company, providing expert guidance, support, and solutions throughout the customer journey. This role combines technical expertise with strong interpersonal skills to drive customer satisfaction, retention, and growth.

• Assess and troubleshoot technical issues reported by customers
• Provide timely and effective solutions to customer problems
• Escalate complex issues to appropriate teams when necessary
• Conduct root cause analysis and implement preventative measures
• Deliver product demonstrations and training sessions to customers
• Create and maintain technical documentation and user guides
• Develop and conduct workshops on best practices and advanced features
• Guide customers through initial product setup and usage
• Collect and analyze customer feedback on product performance and usability
• Collaborate with product development teams to translate customer needs into feature enhancements
• Participate in product testing and quality assurance processes
• Monitor customer health and usage metrics
• Identify opportunities for upselling and cross-selling
• Serve as a trusted advisor to customers, building strong, long-term relationships
• Communicate effectively with both technical and non-technical stakeholders
• Manage customer expectations and ensure high levels of satisfaction

• Bachelor's degree in Computer Science, Engineering, or a related technical field
• Strong technical background with experience in software development, engineering, or system administration
• Excellent problem-solving and analytical skills
• Outstanding communication and interpersonal abilities
• Proficiency in relevant programming languages, frameworks, and tools
• Experience with customer-facing roles or technical support
• Knowledge of industry best practices in software quality, security, and performance
• Ability to work independently and as part of a cross-functional team
• 2+ years of experience in a similar role or relevant industry
• Familiarity with healthcare-specific products or technologies (wound care is a plus), EMR/EHR Systems
• Experience with CRM systems and customer success tools
• Customer-centric mindset with a passion for helping others succeed
• Ability to thrive in a fast-paced, dynamic environment
• Proactive approach to identifying and solving problems
• Continuous learner with a desire to stay updated on industry trends and technologies

• Recruiter Screen (30 minutes)
• Client Hiring Manager Interview (45 minutes)
• Cultural Fit Interviews with the client's executives (30 minutes each)
• We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

• Remote, full-time (40 hours/week).
• No-end-date, independent contractor agreement
• Payment in USD, biweekly or monthly - your choice