Salesforce AMS Consultant

About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Role Summary We are looking for a Salesforce AMS Consultant to join our team. The Salesforce O AMS Consultant will work closely with the clients' business & IT team as well as other internal cross‑functional team members (offshore & onsite) to resolve reported incidents/service requests and minor enhancements, provide functional/technical consulting services to the Client, and support the internal development/implementation team. Purpose of the Role Candidate with Salesforce functional & technical experience in Sales Cloud & CPQ. Will manage application support & enhancements for Salesforce CRM, CPQ. Meet and coordinate with internal and external stakeholders to understand and report problem, requirements for enhancements in the existing implementation. Resolve & provide solutions for incidents, problems on Salesforce Sales Cloud & CPQ. Able to troubleshoot with debugging skills. Perform Impact analysis. Upgrade knowledge with each release and follow best industry practices and standards while providing IT solutions. Perform Software Unit tests before delivering solutions to users. Key Responsibilities Successful transition of existing live Salesforce applications from the incumbent. Understand client business process and technical solution for a set of Salesforce Sales Cloud & CPQ application. Resolve L1.5, L2 and L3 service requests & incidents. Timely resolution of all service requests & incidents with zero SLA breach. Identify and escalate for any work outside contract purview. Perform RCA for repeated incidents and deploy the permanent fix. Translate issue description/resolution details from Spanish to English and vice versa. Create SOP for the responsible set of applications. Identify automation opportunities. Must have experience in ALM & ticketing tools. Experience in DevOps is preferred. Must know both Salesforce Sales and Salesforce CPQ with expert-level knowledge of at least one Salesforce cloud. Exposure to Salesforce Service Cloud, Marketing Cloud or Pardot is a big plus. Qualifications 5+ years of experience in development and/or support and/or designing/architecting solutions within the Salesforce platform. Salesforce functional & technical experience in Sales Cloud & CPQ. Strong troubleshooting and debugging skills. Experience with Salesforce CPQ. Knowledge of Salesforce Service Cloud, Marketing Cloud or Pardot is a plus. Experience in ALM & ticketing tools. Preferred experience with DevOps. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function IT Services and IT Consulting Kindly share English profile only, with net salary expectations (renta líquida mensual) EEO Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, or disability. #J-18808-Ljbffr