Field Operations Associate

Our mission

Aquabyte is on a mission to revolutionize the sustainability and efficiency of aquaculture. It is an audacious, and incredibly rewarding mission. By making fish farming more efficient and viable, we aim to promote healthy (for the fish and environment) production of low carbon protein and mitigate one of the biggest causes of climate change. Aquaculture is the single fastest growing food-production sector in the world, and now is the time to define how technology is used to harvest the sea and preserve it for generations to come.

We are a diverse, mission-driven team that is eager to work alongside kindred spirits. If this vision inspires you please get in touch.

Our product

We are currently focused on helping salmon farmers better understand their fish population and make environmentally sound decisions. Through custom underwater cameras, computer vision, and machine learning we are able to quantify fish weights, detect the health status, and generate optimal feeding plans in real time. Our product operates at three levels: on-site hardware for image capture, cloud pipelines for data processing, and a user-facing web application. As a result, there are hundreds of moving pieces and no shortage of fascinating challenges across all levels of the stack.

Above all, Aquabyte is a customer-driven company. Our product development is dictated by the needs of fish farmers and we prioritize customer delight in everything we do. We are committed to building a global, collaborative team.

The role

We are looking for a Field Operations Associate to join our team in Puerto Varas. The candidate would thrive in an operations support role, with a technical knowledge of the salmon industry and good understanding of networks and systems. The candidate will be handling hardware and operational customer issues and working with customers to resolve these issues.

Status of Position : Ability to work a 7x7 shift system (7 consecutive workdays and 7 consecutive rest days, 12 hours per day including meal breaks).

Responsibilities

• First responder to hardware and network-related issues, responsible for quick response time and maintaining system uptime.
• Aid in remote and on-time troubleshooting of software and hardware issues, including fixing, updating, and maintaining the company's proprietary hardware and software.
• Perform field visits to solve technical issues and deploy equipment.
• Monitor and follow up on alarms from the internal alarms system.
• Provide leadership to identify issues, gather relevant stakeholders, and drive customer problems/incidents to resolution.
• Ensure incidents are resolved and communicated to relevant stakeholders.
• Be available on an on-call basis as necessary for the team and customer support.
• Work closely with our development and customer support teams to optimize our solutions.
• Be versatile and assist with projects as needed.

Qualifications

• Technical degree (EE or CS).
• Experience in the fish farming industry.
• Advanced English written and spoken is a strong advantage.
• Strong empathy for customers with excellent interpersonal and communication skills.
• Network experience, familiar with different types of networks and architecture (LAN/WAN/Wireless, etc.).
• Comfortable in a command line environment and able to write simple scripts.
• Demonstrated troubleshooting abilities.
• Comfortable working in challenging environments and managing one's own workload.
• Demonstrated desire for continuous learning and improvement.
• Enthusiastic and creative, with the ability to inspire others.
• Driving license class B.

Benefits

• Competitive salary.
• Potential travel.
• Evolve in a fast-paced environment.
• Be able to shape a business in its early days.
• Get ideas, feedback, and suggestions from other best-in-their-field colleagues.

Aquabyte is a private company headquartered in San Francisco, and is supported by NEA, Costanoa Ventures, and many other respected investors.

At Aquabyte, we admire interesting people with a unique background. We strongly encourage you to apply even if you don’t satisfy all the requirements, and we will get back to you as soon as possible