CVI Technology Solutions Manager

Overview JOB TITLE: CVI Technology Solutions Manager LOCATION: San Antonio, TX (Hybrid; 3 days/week onsite) DURATION: 12 months RATE RANGE: $62-$72/hr. TOP 3 SKILLS: Business strategy understanding Familiarity with process end systems Tableau Job Description The CVI Technology Solutions Manager provides expert technical guidance, advice, and assistance to Customer Value Optimization programs and projects to help meet our customers’ strategic energy programs, energy initiatives, and goals. Responsibilities Performs technical review and analysis of initiatives designed to meet customer requests or needs. Reviews customer agreements related to CVI initiatives. Ensures project results meet goals of CVI initiatives regarding technical quality, reliability, and maintain intended improvement impacts. Monitors project performance and recommends changes, adjustments, follow-up, resource additions, or other actions to maintain improvement results. Plans, directs, and coordinates activities to identify initiative improvements to ensure we are meeting the customers’ needs. Provides the customer account manager with adequate, accurate information to keep the affected customers properly informed. Coordinates and conducts initiative reporting, analysis, and tracking to internal stakeholders. Coordinates with engineering and technical processes to ensure the successful completion of projects and technical performance. Creates and designs reporting utilizing data from various systems such as SAP, ARM (WMIS), and Service Suite to understand and track impacts of improvement initiatives. Analyzes data and reporting from initiative tracking to identify if the initiative is meeting the intended goals and targets. Develops and implements program adjustments to redirect underperforming initiatives. Provides technical assistance and engineering recommendations to managers or project initiative owners. Provides process improvements and reviews to Customer Value Optimization or other area management. Research/studies new technologies, methods, and equipment that may be needed to meet customer initiative needs. Manages/coordinates/executes technical contracts that may be needed for customer initiatives. Identifies/implements process improvements related to customer projects or initiatives for increased customer satisfaction and efficiencies. Develops contract proposals that require engineering technical analysis and development for customer initiatives. Performs technical reviews of processes that impact our service to customers and develops recommended improvements. Ensures compliance with all safety, training, and auditable guidelines, policies, practices, organization standards, and government regulations. Performs or coordinates the development and update of initiative tracking reports. Performs other projects and process improvement initiatives as assigned. Minimum Qualifications Subject Matter Expert experience in any of the following areas: customer service, energy/utility engineering and construction, energy initiatives, and program management. Advanced knowledge of the inner workings of the electrical system. Comfortable and experienced with giving presentations to groups and speaking with customers. Proficient in Microsoft Office Package, including word processing, spreadsheets, databases, presentation software, electronic mail, and scheduling. Proficient in reporting software such as Tableau and developing dashboards. Effective oral and written communication skills. Subject Matter Expert with experience writing and managing large contracts. Ability to communicate effectively and develop successful long-term relationships with internal/external stakeholders while exemplifying the highest degree of professionalism, clarity, and diplomacy. Minimum Education Bachelor’s degree in Engineering or related field from an ABET-accredited university or extensive engineering design experience. Preferred Qualifications Professional Certification, such as PE, CFA, PMP, Six Sigma/LEAN, or other related certifications. Advanced degree in a business field, such as MBA, Engineering, Finance, Accounting, Economics, etc. Benefits BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. #J-18808-Ljbffr