Spanish Customer Support Specialist

hace 4 semanas


WorkFromHome, Chile SISU GROUP A tiempo completo

Spanish Customer Support Specialist (Chile) Join to apply for the Spanish Customer Support Specialist (Chile) role at SISU GROUP Sisu Group is a fast-growing iGaming startup with over 150 team members and offices in Tallinn and Malaga. We are on a mission to redefine the future of iGaming and sports betting by building cutting‑edge technology and next‑generation player experiences. In 2024, ReSpin.com and Epicbet.com were successfully launched. Backed by €21M in secured funding, the majority of our company is owned by the people building it, our team. Sisu promotes a collaborative, non‑corporate culture, offering competitive salaries with stock options. Responsibilities Respond to customer inquiries and issues in a timely and professional manner via chat and email. Collaborate with other teams and departments to solve customer queries, enhance operational efficiency, and improve customer experience. Provide feedback and suggestions to improve our products and processes based on customer insights. Maintain a positive and customer centric attitude at all times and uphold company values. Work flexible evening shifts that may include public holidays and weekends according to business needs. What You Bring To The Role 1-2 years of customer service experience, preferably in an online gaming company or a crypto company. Excellent verbal and written communication skills in English and Spanish. A strong sense of empathy and a problem‑solving attitude. Ability to work independently and as part of a team. Able to take ownership and initiative of customer cases and things that can improve the department. Able to remain adaptable and positive when faced with changing situations. Extra Plus English certificate (Cambridge, TOEFL or otherwise internationally recognised). Application We kindly ask you to submit your CV in English language. Location You are based in Santiago, Chile . Our office location will be in Providencia / Las Condes, working hybrid – 4 days in the office and one day remote after probation period. Starting Date ASAP Company Culture And Benefits At Sisu Group we value collaboration, open communication, and treat all team members as equals. We encourage employees to be proactive and take ownership of their work, while providing the support and resources needed to grow professionally. Our competitive compensation package includes stock options, generous paid time off, and a culture that builds a community of passionate and driven individuals. By submitting this application, the candidate agrees that Sisu Group stores personal details to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation. #J-18808-Ljbffr



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