Product Support – Engineer

hace 4 semanas


Región Metropolitana de Santiago Chile Robert Walters A tiempo completo

En Robert Walters, estamos en la búsqueda de un Product Support Engineer para una importante compañía tecnológica global especializada en soluciones de Collections & Recovery para su equipo en Chile. El rol tiene como objetivo asegurar el correcto funcionamiento de los productos, brindando soporte técnico avanzado a clientes, resolviendo incidentes complejos y colaborando con equipos internos como Engineering, DevOps y Professional Services. Principales Responsabilidades Análisis y resolución de incidentes técnicos (logs, SQL, APIs, entornos productivos y no productivos). Gestión integral de tickets, asegurando comunicación clara y resolución oportuna. Soporte a aplicaciones web basadas en Java. Manejo de escalaciones desde niveles L1. Trabajo colaborativo con equipos internos y clientes. Participación en turnos on-call y soporte fuera de horario en casos críticos. Mejora continua de procesos y mentoría a perfiles junior. Requisitos Clave 2 a 6 años de experiencia en soporte de aplicaciones o productos. Conocimientos en Windows y Linux, SQL, REST APIs, Java y bases de datos (SQL Server, PostgreSQL, Oracle o MySQL). Experiencia en servidores web/app (Tomcat, Apache, WebSphere). Deseable experiencia en AWS, ETL y sector financiero/collections. Inglés técnico (entorno multinacional). Modalidad: Híbrida, oficina en Chile Reporta a: Head of Americas Product Support Seniority level Entry level Employment type Full-time Job function Information Technology #J-18808-Ljbffr



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