Bilingual Customer Support Specialist

The Job in a Nutshell We’re looking for positive, service-minded Customer Support Specialists to be the friendly face of our company for users from Chile, Peru, Europe, and Canada. This role is based in our Santiago office, where most of the work happens on site as part of our local team. As the first point of contact for our customers, you’ll provide timely, accurate, and empathetic support, answering questions via chat and email, solving problems, and collaborating with other teams to ensure every customer has a smooth and enjoyable experience. If you love building great relationships, enjoy taking initiative, and want to learn and grow while making an impact, this is the role for you. Join us and be part of something great A Sneak Peek into Your Role Helping customers via live chat and email whileand providing friendly andaccurate support. Solving and following up on customer queries while collaborating with other teams to ensure a smooth experience. Sharing insights from customer interactions to improve the overall customer journey. Following and applying internal routines and quality standards, including responsible gaming, bonus requests, and customer data handling. Taking ownership of issues during your shift and finding efficient solutions to minimize impact on customers and the team. Translating texts for our website and newsletters as needed. Monitoring daily and weekly reports and taking action when necessary. Supporting other teams within the Services Department and helping mentor or train new team members. Participating in proactive activities, like telemarketing, when required. You’ll be working on a rotating schedule with 8–10-hour shifts between 12 PM and 4 AM, including some weekends and national holidays. You’re good at You’re confident communicating in Spanish and English, and you keep your interactions clear, friendly, and professional. You’re service-minded and bring a positive, customer-focused attitude. Comfortable working with computers and troubleshooting issues efficiently. You're detail-oriented and well-organized, and able to take initiative while staying calm under pressure. A problem-solver who can multitask effectively and maintain a customer-first mindset. Flexible and adaptable, thriving during busy periods and shifting priorities with a smile. Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too Our Benefits, Your Happiness Elevate your well-being with monthly sports/health compensation. Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth. Be part of the most legendary events and make amazing connections with colleagues from across the entire company. We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe. ..plus, if you're not already a pro, we'll teach you how to play poker Recruitment flow Interview - Language test- Background check - Offer Start date: ASAP Open to candidates based in Santiago, Chile Applications are open until we find the one - take the leap and apply now As our working language is English, we kindly request that your resume, cover letter, and communication be provided in English. We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are Location Santiago, Chile Coolbet is an award-winning gaming company offering sportsbook, casino, and poker experiences in 8 countries across 3 continents. Owned by Sega Sammy Creation, we combine innovative technology with a passion for excellence to deliver top-quality entertainment directly to players, while also providing advanced B2B solutions to operators in the US. With a diverse team of 1100+, including around 300 based at our Tallinn HQ, representing more than 50 nationalities, we’re shaping the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play. Find out more about Coolbet #J-18808-Ljbffr