Client Engagement Manager, West Coast

WHY WORK FOR VALENTINO Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way. Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details. WHAT WE BELIEVE IN Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams. Valentino offers a hybrid working schedule with three days in office, and two days remote. This role is a full-time permanent position based in our Beverly Hills Office. WHO WE ARE LOOKING FOR Overview The Client Engagement Manager will lead planning and implementation of retail client development strategies across the West Coast directly operated store (DOS) that drive retention, elevation, and acquisition through exceptional relationship management and local market events to support key client moments and achieve overall targets. This role is responsible for translating Valentino America’s client engagement strategy, in alignment with retail business objectives, to create store-embedded client plans that directly impact sales. The Client Engagement Manager will coordinate the partnerships with Store Managers, retail leadership and corporate client engagement teams ensuring synergy and collaboration. The Client Engagement Manager establishes and builds relationships with Very Important Clients. They offer exceptional customer experience, by understanding client needs and exceeding their expectations in order to increase sales and store profitability. The Client Engagement Manager maintains strong knowledge of the luxury fashion industry and has in depth understanding of the brand heritage and collections. This role is based out of our Los Angeles office and reports to the Director of Client Engagement. Key Responsibilities Client Development and Relations – 50% Partner with Director of Client Engagement and Store teams to build expert knowledge of VICs in each location/store, and constantly develop and follow-up on action plans to grow existing VICs and develop future VICs by identifying innovative new concepts and personalized VIC experiences, proposing client targeting segmentation, and ensuring proper execution and follow-up Partner with CRM, Retail Operations and Events on the execution of local retail activities and experiences to drive strong ROI Support the Director of Client Engagement in planning and execution on major/institutional events (i.e., Fashion Shows, Forever Valentino Doha Exhibition, etc.) Attend events and act as a Valentino Ambassador for VICs involved, ensuring excellence in event execution and sales maximization Assist in managing the personal shoppers and stylists’ program for each store Oversee the Runway VIC Pre-Orders end-to-end process Clienteling Strategy and Performance – 30% Manage the client gifting and experiences’ budget for retail network to develop and maximize client relationships, including invoicing, budget planning and tracking Develop and oversee partnerships with third parties (e.g., AMEX Offer, hotels, concierges, membership clubs, etc.) to drive acquisition and cultivation of VICs Work closely with cross-functional corporate teams (regional and HQ) and store teams to align VICs goals and annual calendar to achieve annual client development plan in cohesion with global and regional strategy Lead regular performance reviews and impact of client initiatives, analyze prior, during and post strategy to ensure each touchpoint opportunity is maximized for client engagement KPIs Constantly analyze client outreach to identify opportunities to close gaps and deriving bottom up action plans to meet sales and client segment goals Produce benchmarking analysis along with research of new market landscapes and competitors’ events Assist with the coordination, when needed, of event logistics including but not limited to car service, hair and makeup, florals, catering and gifting Prepare post event recaps and ad-hoc analysis to monitor sales, client’s feedback and identify follow-up actions Training and Team Development – 20% Consistent training of store teams (in-person when necessary) around clienteling culture and activities, as well as onboarding new store members to ensure consistency across store teams Identify store-specific opportunities to develop stronger training programs aimed to improve client development impact Support the Store Managers in the management of all sensitive issues related to top clients and elevate when appropriate Requirements 5+ Years of direct or related experience (personal shopping, sales, PR, etc) In store, retail experience is a requirement Established relationships with VIC clients Elevated verbal and written communication skills Ability to travel up to 25% Budgeted salary - $125-150K + bonus (based on experience) HOW WE ARE The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world. #J-18808-Ljbffr