Donor Care Specialist I, Alamo Heights

South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors. Pay rate: Starting wage of $18.00/hr (and more with experience + education) Job Title: Donor Care Specialist I, Fixed Sites Revision: 0000 Job Code: Shift: 4x2 Rotating shift FLSA: OT Eligible Hybrid? N CPF Level: TB1 Location: San Antonio Dept.: Donor Services ‑ FS Labor Business Unit: STB&T General Summary Responsible for the medical screening, whole blood phlebotomy, and care of blood donors within our service area in accordance with the standard operating procedure (SOP) and BBG/STB&T policies. Support the blood needs of the community by converting donors to make the most impactful donation based upon current need and their eligibility/blood type. Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes. Major Duties and Responsibilities Essential Tasks Report to work as scheduled. Display a professional image and positive demeanor that contributes to the success of the organization. Deliver an outstanding donation experience by exceeding donor expectations. Maintain regulatory compliance by successfully completing training and competency assignments on time. Perform the quality control function (including documentation). Determine donor eligibility through comprehensive donor verification, medical history interview and medical screening procedures (blood pressure, pulse, temperature, Hgb/Hct via finger stick). Obtain donor consent prior to donation. Perform whole blood phlebotomy. Assess, treat and report adverse donor reactions (including documentation). Perform record review and data entry. Pack collected blood products according to defined manufacturing plans. Ensure all necessary records and blood products are legible, labeled accurately and complete. Maintain a good working relationship with coworkers and supervisor including reporting issues relating to donors, donor groups, or departmental operations. Performs other duties as assigned. Non Essential Tasks Provide assistance to other departments as needed. Education Requires a high school diploma or general equivalency diploma. Licenses and/or Certifications Phlebotomy Certification preferred Experience No prior specific work experience required. Prefer phlebotomy experience in a blood or plasma center. Knowledge Must acquire a working knowledge of donor processing criteria. Must acquire a working knowledge of medical terminology and geography. Must become familiar with the community and area serviced. Must acquire knowledge of and perform according to Standard Operating Procedures (SOPs) and policies. Skills Must demonstrate proper equipment use and care. Must complete documentation in a legible manner. Must demonstrate adherence to safety procedures. Must demonstrate strong customer service skills. Must demonstrate strong computer skills. Must have excellent written and oral communication skills. Must demonstrate competency in performing donor registration, screening, labeling, whole blood phlebotomy, monitoring donor safety, product packing and quality control. Abilities Must be a team player. Must be able to keep information confidential. Must be neat in appearance and well groomed. Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner. Must have the ability to respond effectively to the most sensitive inquiries or complaints is crucial to the success of this position. Benefits All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include: Competitive salary 100% Employer Paid Life Insurance 401(k) with Employer Contribution 100% Employer Paid Long-term Disability Plan Paid Time Off (PTO) 100% Employer Paid AD&D Extended Illness Benefits (EIB) 100% Employer Paid Employee Assistance Program Shift Differentials Group Health Medical Plan with prescription coverage Paid Holidays Variety of Voluntary Supplemental Insurances Incentive Compensation Plan Voluntary Dental Coverage Educational Assistance Program Voluntary Vision South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click here. STBTC maintains a Tobacco & Drug-Free Workplace. #J-18808-Ljbffr