Associate Account Manager, Donor Recruitment

Overview South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors. Job Details Job Title: Associate Account Manager Pay Rate: Hourly $23.50-$27.00 / Annually $48,880.00-$56,160.00 Revision: 0001 Job Code: Shift: 8am-5pm (Tuesday-Saturday or Sunday-Thursday) FLSA: OT Eligible Hybrid: Yes Department: Donor Recruitment Business Unit: STB&T CPF Level: TB2 Responsibilities Responsible to support the achievement of blood collection goals by recruiting volunteer blood donors to donate at mobile blood drives. Conduct all aspects of donor recruitment at assigned blood drive locations. Prepare various reports, perform computer data entry, contact donors and assist mobile Donor Recruitment functions. Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with BBG customer engagement, feedback, and complaint processes. It is essential that the incumbent have a valid driver’s license and be at least 18 years old with a good driving record to meet organization driving standards. Recruit potential blood donors at sign up and tabling events for upcoming drives, and as needed, recruit potential blood donors on-site, day of drive. Make educational presentations to new and potential donors regarding the need and benefits of donating blood. Plan and execute specialty and one-off drives as needed and when assigned, including platelet/apheresis drives. Attend and help coordinate as needed, day of drive blood drive operations. Prepare accurate and timely reports for donor recruitment programs and teams. Coordinate with Donor Marketing to schedule system-level notifications (emails). Canvas social media and local events for new opportunities. Review recently completed drives for calendar rollover opportunities. Assist with incentives and packet preparation. Schedule donors as required. Assist with campaigns, promotions, and events. Support the recruitment efforts for employee blood drives. Deliver marketing materials. Schedule and attend planning meetings. Attend blood drives to manage donor flow, educate donors and help with recruitment efforts. Performs other duties as assigned. Non-Essential Tasks Run departmental errands as directed. Assist with High School Red Cord and Rewards programs. Education Requires a high school diploma or general equivalency diploma. Licenses and/or Certifications Valid United States Driver’s License Experience Requires one year of customer service or event planning/management experience. Requires one year clerical work experience. Knowledge Must acquire a thorough working knowledge of all phases donor recruitment. Must be able to acquaint self with existing donor recruitment computer programs. Skills Must be capable of operating motor vehicles in all types of weather conditions. Must have strong computer skills. Must have excellent telephone and/or email etiquette skills. Abilities Must be a self-starter and self-directed worker. Must be able to keep information confidential. Must be neat in appearance and well groomed. Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner. Benefits We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation. All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include: Competitive salary 100% Employer Paid Life Insurance 401(k) with Employer Contribution 100% Employer Paid Long-term Disability Plan Paid Time Off (PTO) 100% Employer Paid AD&D Extended Illness Benefits (EIB) 100% Employer Paid Employee Assistance Program Shift Differentials Group Health Medical Plan with prescription coverage Paid Holidays Variety of Voluntary Supplemental Insurances Incentive Compensation Plan Voluntary Dental Coverage Educational Assistance Program Voluntary Vision Equal Opportunity South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click here. STBTC maintains a Tobacco & Drug-Free Workplace. #J-18808-Ljbffr