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IT Specialist
hace 1 mes
We are a New York-based VoIP phone company that helps businesses stay connected with phone systems, eFaxes, and full telecom support . Our clients rely on us for smooth communication, troubleshooting, and exceptional customer service .
The Role
Are you passionate about technology, problem-solving, and customer support ? Do you want to grow in an IT/telecom role while working remotely ? If so, this is your chance to be part of a fast-growing VoIP phone company that provides essential communication solutions to businesses, especially in the healthcare and long-term care industries .
What You'll Own
As a Remote IT Specialist , you will be the go-to person for technical support, troubleshooting, and account management , ensuring our clients experience seamless communication solutions .
Support & Troubleshooting
- Manage incoming support calls and tickets , resolving or escalating issues when needed.
- Provide basic troubleshooting for eFax issues, including:
- Sending test faxes to confirm functionality.
- Working with IT teams to locate missing eFaxes or emails .
- Checking fax queues and resolving delivery issues .
eFax Account Management
- Monitor and respond to tickets related to eFax setup, modifications, and cancellations .
- Set up new eFax numbers and accounts for customers.
- Adjust sender and recipient permissions , ensuring only authorized users can send and receive faxes.
- Notify the billing department of any account changes.
Customer Support & Communication
- Speak clearly and professionally while assisting customers with technical issues.
- Maintain a positive, upbeat attitude while providing solutions.
- Document solutions and keep detailed records of support interactions.
Ideal Profile
Who You Are
- Tech-Savvy & Problem-Solver – You understand email and eFax technologies and can troubleshoot basic PC issues.
- Strong Communicator – You explain technical issues in simple terms and provide clear guidance .
- Highly Organized & Detail-Oriented – You keep track of multiple accounts and ensure accuracy .
- Self-Motivated & Eager to Learn – You're always looking to expand your knowledge in IT and telecom systems .
If you're ready to join a fast-growing company, solve tech challenges, and provide top-notch support , we want to hear from you
Apply Now Here:
What's on Offer?
- Work From Home – Enjoy the flexibility of a fully remote role.
- Grow in Tech – Gain hands-on experience in IT and telecom support.
- Make an Impact – Help businesses, especially in healthcare, stay connected with reliable communication services.
