Director, Product Management

Director, Product Management (Business Intelligence & Analytics, SME LAC) Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary: Director, Product Management (Business Intelligence & Analytics, SME LAC) Overview Small and Medium Enterprises (SME) represent one of the most strategic growth opportunities for Mastercard in LAC. This segment plays a critical role in the region’s economy and is expected to significantly increase its contribution to Mastercard’s results in the coming years. With ambitious growth targets, the SME agenda is positioned at the center of our strategy to expand commercial payment flows and strengthen our leadership in this market. Key Responsibilities Lead the annual planning and budgeting process for the SME segment, including volume, revenue, and investment projections. Manage ongoing performance tracking, monitoring KPIs, analyzing results, conducting root cause analyses, and preparing executive reports. Partner with Finance to oversee P&L management, ensuring revenues and allocations are correctly attributed to the SME business. Partner with the SME Commercialization cluster teams and Sales Excellence to oversee & track the SME Sales pipeline & performance metrics. Coordinate the use and maintenance of regional performance dashboards, ensuring accuracy, timely updates, and effective application in decision-making. Organize and facilitate business reviews (global, regional, and local), including material preparation, storyline development, and executive alignment. Provide support to senior leaders through the development of executive presentations and strategic materials. Manage governance activities such as business continuity planning, organizational alignment, and investment tracking. Ensure effective budget management for marketing, product investments, and travel, including forecasting and provisioning. Work closely with internal teams, such as Finance, Products, Sales, Marketing and Customer Delivery, to align execution & go-to-market. Qualifications Have significant experience in strategic planning, financial performance management, or product strategy within financial services and/or payments. Demonstrate strong analytical skills, with ability to interpret complex data, build scenarios, and develop actionable insights. Knowledge of internal Mastercard reporting systems & data cubes. Possess excellent communication and storytelling capabilities, including experience in preparing executive-level presentations and structuring clear narratives. Be proficient in visualization and reporting tools (e.g., PowerPoint, Excel, Power BI, Tableau). Have strong interpersonal skills and the ability to work effectively across cross-functional teams such as Finance, Product, Marketing, and Legal. Show proven multi-tasking, organizational skills to manage multiple priorities and deadlines. Be results-driven and comfortable operating in a fast-paced, dynamic environment. Communicate fluently in English, both verbally and in writing. Portuguese is a differential. Hold a bachelor’s degree; advanced degree (MBA or equivalent) is preferred. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Seniority level Director Employment type Full-time Job function Product Management and Marketing Location: Santiago, Santiago Metropolitan Region, Chile #J-18808-Ljbffr