Case Management Coordinator

SAN ANTONIO - Leon Valley - San Antonio, TX 78238 Overview Category: Value Based Job Summary Case Management Coordinator – Transitions of Care plays a vital role in managing patients who frequently use the emergency room or are transitioning from inpatient facilities. This position supports value-based care goals by facilitating timely follow-up, reducing unnecessary utilization, and connecting patients with appropriate Sanitas and community-based resources. The role bridges care between hospital settings, primary care, and community services to improve patient outcomes and satisfaction. Foreign Physicians / Nurse are encourage to apply Essential Job Functions Identify and engage patients with high ER utilization or recent hospital discharges. Coordinate and confirm timely post-ER or post-discharge follow-up appointments. Educate patients on appropriate care settings and how to navigate available Sanitas services. Work closely with PCPs, hospital staff, and payors to create and follow through on care plans. Address barriers to care such as transportation, medication access, or lack of support at home. Document care plans, patient interactions, and interventions in the EMR. Track patient outcomes and contribute to performance improvement initiatives. Provide culturally and linguistically appropriate education to patients and caregivers. Encourage patient engagement and build rapport through consistent communication. Supervisory Responsibilities This position has no supervisory responsibilities Required Education High school graduate or equivalent. Certified Medical Assistant Foreign Physician / Nurse Required Experience 3–5 years of experience in a clinical or community health setting. Experience in care coordination, discharge planning, or case management Qualifications Required Licenses and Certifications Medical Assistant License Required Knowledge, Skills, and Abilities Strong understanding of medical terminology and healthcare navigation. Excellent verbal, written, and interpersonal communication skills. Familiarity with social determinants of health and community resources. Proficiency in EMR systems, Microsoft Office, and documentation practices. Ability to work independently and in collaboration with interdisciplinary teams Preferred Qualifications Knowledge of managed care and value-based care models. Experience working with vulnerable or high-risk patient populations. Financial Responsibilities None of the above - This position does not currenlty handle physical money or negotiate contracts Budget Responsibilities This position does not currently have Budget Responsibility Languages English: Advanced Spanish: Preferred Creole: Preferred Travel Required to visit the assigned centers, further emphasizing their commitment to maintaining a unified and patient-centric approach across various locations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout to be heard above ambient noise level. Physical/Environmental Activities Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Not Required May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Required May be exposed to outdoor or warehouse conditions of loud. noises, vibration, fumes, dust, odors, and mists. Not Required Must be able to ascend and descend ladders, stairs, or other equipment. Not Required Subject to exposure to hazardous material. Not Required #J-18808-Ljbffr