IT - Product & Service Owner

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job overview and responsibilities

Ready to rock the industrial mining industry with your digital product? Be the one that will shape the future of mining through innovative digital solutions? If yes you’re the tech person that we are looking to own from an end-to-end perspective our specific digital products in this crucial field at Syensqo.

The Product/Service Owner will be end-to-end accountable for managing the digital products and related services serving our customers in the mining industry. This role requires a strategic thinker with a strong technical background and as plus an understanding of the mining industry. The ideal candidate will be adept at working in an Agile environment, with a proven track record of owning innovative digital products that support operational efficiencies.

Key Responsibilities:

• Product Strategy & Roadmap:
  • Develop and maintain a comprehensive product strategy and roadmap for the digital mining solutions portfolio.
  • Align product strategy with business objectives and market needs, ensuring a clear vision and direction for product development.
• Customer-Centric Mindset:
  • Collaborate with internal teams and customers to gather requirements, define product features, and ensure smooth communication across departments.
  • Focus on understanding customer needs and acting on feedback to deliver exceptional service and continuously improve quality.
  • Work closely with the customer's IT team to understand their infrastructure and technology maturity, prepare and propose the architecture for the data connectivity method and build and deploy the software to accomplish this.
• Agile Product Development:
  • Lead Agile product development teams, ensuring the effective implementation of Agile methodologies such as Scrum or Kanban.
  • Define and prioritize product backlogs, creating clear and actionable user stories, acceptance criteria, and tasks.
  • Conduct regular sprint planning, review, and retrospective meetings to ensure continuous improvement and delivery of high-quality products.
• Product Lifecycle Management:
  • Oversee the entire product lifecycle, from ideation and development to launch and post-launch support.
  • Monitor product performance and usage metrics, making data-driven decisions to optimize product features and user experience.
  • Manage development partners to ensure high quality delivery.
• Documentation & Reporting:
  • Maintain detailed product documentation, including product requirements, user guides, and release notes.
  • Provide regular updates and reports to senior management on product status, performance, incident, and strategic initiatives.

Key Requirements:

• Technical Skills:
  • Experience with digital product development, data analytics, and software engineering processes.
  • Strong technical background to understand and manage the complexities of digital services and infrastructure.
  • Ability to communicate technical concepts effectively to non-technical stakeholders.
  • Proficiency in Python and PHP: ability to read and write code.
  • Understanding of Google APPSCRIPT or JAVASCRIPT.
  • Good understanding of Google Cloud Platforms focusing mainly in Cloud Functions, APIs, Cloud Storage and BigQuery.
  • Proficiency in Gitlab i.e. managing repositories, update code, creating pipelines and deploying cloud functions.
  • Basic understanding of networking: VPN, firewalls.
  • Basic understanding of SQL database and building queries.
  • Nice to have: Understanding of how a PI system works and tools like OSISOFT.
• Industry Knowledge:
  • Understanding the chemical industry as plus.
  • Familiarity with industry-specific regulations, standards, and best practices as plus.
• Leadership & Communication:
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire cross-functional teams.
  • Strong problem-solving skills, with a strategic mindset and attention to detail.
• Additional Skills:
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Proficiency in product management tools and software (e.g., JIRA, Confluence etc).

Education and experience

• Bachelor's degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in Service ownership, product ownership or product management and experience in the mining or industrial sector is a plus.
• Previous experience as full stack developer on Google Platform and/or Microsoft Platform is a plus.
• Proven experience working in an Agile environment, with a strong understanding of Agile principles and practices.

Skills and behavioral competencies

• Result orientation, influence & impact.
• Empowerment & accountability.
• Team spirit, building relationships, collective accountability.
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.

Language skills

Mandatory: English & Spanish.

What’s in it for the candidate

• Be part of and contribute to a once-in-a-lifetime change journey.
• Join a dynamic team that is going to tackle big bets.
• Have fun and work at a sustainable pace.

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.